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Dealer Support Specialist

| Santa Monica

Who You Are:

The Dealer Support Specialist is the first to respond when a dealership has questions about sending customers to Fair. This person will be responsible for establishing great relationships with dealer partners and supporting the Partner Relations Team to ensure a great experience for our Fair consumers and dealer partners. 

What You’ll Do:

  • Supports Account Managers in identifying and closing external lead opportunities provided to Fair by its dealer partners.
  • Collaborates with the internal support team to ensure no question goes unanswered and every Account Manager and Dealership can get help when needed.
  • Creatively troubleshoots errors that arise in the Fair app and clearly communicates to customers and dealers why they are experiencing these errors and how to fix/avoid them on future deals.
  • Effectively sells the Fair value proposition and generates excitement for the Fair product on a dealer and customer level.
  • Consistently trains Fair representatives and dealer partners on the process of sending and closing external lead opportunities via phone, and in person meetings.
  • Assists the Partner Relations team in implementing product updates as they are released.
  • Solicits feedback from dealers and ensures their success with using the Fair product.
  • Capitalizes on new opportunities to achieve tremendous month over month growth.

What You’ll Need:

  • Bachelor’s degree required
  • At least 2 years’ experience in a sales or operations role
  • Knowledge of the automotive industry a plus
  • Proficiency with common business software such as Microsoft Office suite
  • Ability to work independently, problem solve, multi task, prioritize, and make autonomous decisions
  • A desire to learn and improve
  • A passion for improving the customer experience in the automotive industry
  • An influencer mindset with great enthusiasm
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • PostgreSQLDatabases

Location

1500 feet to the Santa Monica Pier. 1000 feet to the Downtown Santa Monica Metro stop. Views of the ocean (if you're standing in the right spot).

What are Fair.com Perks + Benefits

Fair.com Benefits Overview

Our name pretty much says it all. It’s our culture. It’s the way we treat our customers, our network of dealers and our fast-growing family of employees. We believe in hard work, and we believe hard work should be rewarded. That’s why we offer equity incentives, 100% coverage of medical, vision and dental premiums for employees and their families, 100% paid parental leave for 4 months, cellphone reimbursement, 401(k) retirement plans and free lunch 5 days a week for every employee. The way we see it, better to be more than fair than not to live up to our name.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
100% coverage for employees, including their spouse/domestic partner and children.
Vision Benefits
100% coverage for our employees, including their spouse/domestic partner and children.
Health Insurance Benefits
100% coverage for our employees, including their spouse/domestic partner and children.
Wellness Programs
Santa Monica employees receive a 20% discount at neighboring yoga studio.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
We offer unlimited PTO for regular, full-time employees.
Generous PTO
We offer 3 weeks vacation for hourly, full-time employees.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Fair offers delicious, healthy catered lunches Monday through Friday. Our menus are vegan and vegetarian-friendly!
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Relocation assistance offered depending on the role.
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Underground employee parking. Outdoor patio space for lunching al fresco.

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