Customer Success Team Member

| Greater LA Area
Please send your resume to [email protected]
Apply now

We are currently seeking a HIGHLY MOTIVATED candidate for our Customer Success/Administrative Team. You will be working closely with the Relationship Management Team for the deployment and file building process of merchant accounts with their subsequent banks and processors. This is an essential part of our organization as we are the last step before being able to process payments. We are looking for individuals that can be multifaceted and detail orientated to accomplish the job. You will need to possess good communication skills over the phone and via email in order to communicate directly and effectively with our merchants. 

What we offer:

• Extra bonus pay and incentives include (Free lunches, unlimited Red Bull & gift cards galore!)

• Paid Training, including initial training and ongoing development

• Paid time-off policy

• Paid holidays

• Health Insurance (including vision & dental)

• Casual dress code - you need to be comfortable working!

About Our Company:

PaymentCloud Merchant Services is one of the fastest-growing ISO's (Independent Sales Organizations) in the country and this is your opportunity to work in a great atmosphere on the ground floor of a dynamic payments company.

PaymentCloud Merchant Services specializes in setting up businesses of all sizes and types with the ability to accept credit cards for the products and services they sell. Accepting credit cards for any business is essential in today's economy and this market is expanding every day.

Responsibilities:

- Initiate and conduct phone calls with merchants and banks to check account statuses

- File building and data entry

- Communicate with the Sales and Administrative team to ensure successful activations

- Analyze bank information and forms for file building  

- Record keeping for existing merchant accounts 

- Ensure Bank and Association guidelines are followed

- Analyze the financial conditions of the merchant’s business and authorized signer for loss prevention

- Update management of underwriting pipeline and account status

- Assembling underwriting files and scan to a network location

Skills Needed

- Strong interpersonal skills over the phone 

- Attention to detail & confidentiality as it relates to bank account information

- Works well in a fast-paced environment while staying precise in daily activities

- Must be able to communicate with our merchants and banks in a respectful and concise way

- Exudes respect and positivity in all interactions both inside and outside of the organization

- Superior organizational skills

- Able to work across all departments with ease but still work independently

- Efficient with Microsoft Office Suite, including Outlook, Word, and Excel

- Able to navigate multiple system interfaces to transfer information in a timely manner

Job Type: Full-time

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Please send your resume to [email protected]
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • TrelloManagement
    • WordpressCMS
    • ZohoCRM
    • Constant ContactEmail

Location

We are located near the intersection of the 405 & 101 in a laidback, tech-centric office building surrounded by gastropubs, cafes, shopping, and more.

An Insider's view of PaymentCloud

What’s the vibe like in the office?

I like how independent I can be at PaymentCloud. We have a lot of self-starters in the office who encourage and engage one another. The vibe is laid back and definitely energetic! We have a lot of fun in the office and I think it reflects in how we are able to help so many merchants and perform our best.

Tom

Senior Account Manager

What does career growth look like on your team?

Something great about working at a startup like PaymentCloud has been seeing the rapid growth of not only the company itself, but the entire team. Many of us started at entry-level positions when coming to PC and have since found our place amongst like-minded individuals. Every day is a learning opportunity as we expand our growth as a team.

Lisa

Operations Team Lead

What unique initiatives do you have that encourage innovation?

One of our greatest strengths here at PaymentCloud is our inclusion of tech in our everyday operations. Our open-door policy facilitates a stream of innovative ideas that influences the way we grow. In turn, the evolving technology in the payments space keeps our team on their toes as we incorporate new methods and tools into the way we operate.

Neal Hamou

CTO

What is your vision for the company?

My vision for PaymentCloud is to cultivate a collaborative, creative, and inspiring environment that allows every team member to grow. Staying focused and transparent every step of the way keeps everyone accountable and focused on bettering the experience. The more we stand out from the crowd, the more firmly we can stand behind our clients.

Shawn Silver

CEO

What are PaymentCloud Perks + Benefits

PaymentCloud Benefits Overview

From our constant supply of Redbulls in the fridge to our casual dress code, we have a lot of fun perks we offer our PaymentCloud team.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Performance Bonus
PaymentCloud offers it's sales team multiple incentives each month with awards ranging from gift cards to cash rewards.
Child Care & Parental Leave Benefits
Flexible Work Schedule
PaymentCloud provides employees with a flexible work schedule.
Remote Work Program
PaymentCloud's remote work program includes opportunities to work from home on occasion and as needed.
Vacation & Time Off Benefits
Generous PTO
PaymentCloud employees receive between 7 and 14 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Employees receive 48 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Game Room
PaymentCloud has a gaming area which includes a Nintendo Switch console and various games.
Stocked Kitchen
PaymentCloud has a fully stocked kitchen with unlimied snacks, coffee, tea, and all of the Redbull you will ever need.
Some Meals Provided
On occasion, PaymentCloud provides lunch for the office with vegan and vegetarian-friendly options.
Parking
PaymentCloud offers employees free on-site or walkable garage parking.
Fitness Subsidies
PaymentCloud offers discounted rates to 24 Hour Fitness. The closest applicable gym is only 1/2 a block down!
Professional Development Benefits
Job Training & Conferences
PaymentCloud offers employees professional development opportunities such as onsite training courses and the ability to attend job related conferences and seminars.
Lunch and learns
PaymentCloud hosts lunch and learn meetings about once a month.
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Please send your resume to [email protected]
Apply now
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