Customer Success Partner - Los Angeles

| Greater LA Area
Hello! AppOnboard is looking for a Customer Success Partner to work on our Customer Success team. The perfect candidate is a team player who's hungry to learn and grow their skill sets as well as pick up new ones on the fly. Must have at least 2-3 years of professional experience in a customer-facing role in a B2B/SAAS company, ideally driving engagement and renewals.
AppOnboard is a next-gen platform that powers Full-Fidelity Demos, which allow users to instantly experience an app or game in the highest quality possible before downloading it. AppOnboard enables app and game testing, driving insights to product teams and optimizing app launches and onboarding.
This is a unique opportunity for someone looking to have an impact at one of the hottest startups in Los Angeles and top companies defining the future of app development. We secured $30 million dollars of funding in 2018! Watch our COO Bryan Buskas talk about AppOnboard with Cheddar on the NYSE!

Responsibilities

  • Act as the primary resource during the customer’s post-sale experience and ensure successful outcomes by defining key deliverables, providing superlative support, and and orchestrating the right internal resources to address customer needs
  • Engage and educate clients through regular contact, feedback sessions, and customer training sessions
  • Work collaboratively with teams across Sales, Insights, Creative, Tech, and Product to onboard new accounts, understand client needs, drive retention/renewal/upsell opportunities, and inform the direction of future product offerings
  • Understand and anticipate client’s business goals, needs and pain points; creatively problem solve in support of those objectives
  • Meet with customers regularly to better understand their needs and how AppOnboard can successfully deliver on goals and objectives 
  • Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty
  • Prepare quarterly and annual business reviews, reports, campaign analysis, and other materials to demonstrate AppOnboard value through quantitative and qualitative measures 
  • Collaborate with team members to generate earnings and best practices to share with customers

Requirements

  • Preferably 2-3 years of professional experience in a customer-facing role in a B2B/SAAS company, ideally driving engagement and renewals
  • Exceptional communication skills with the ability to distill complex, technical concepts into clear, easy to understand ideas.
  • Highly collaborative team player with the ability to build effective cross-functional relationships
  • Empathetic, positive, and responsive with a genuine passion for solving problems and making our customers happy
  • Strong analytical skills, with the ability to translate data into meaningful insights and actionable strategies

Perks and Benefits

  • Comprehensive medical, dental, and vision coverage with PPO and HMO options
  • Generous Time Off
  • 401k with company match
  • Fully-stocked kitchen and bi-weekly catered lunches
  • Paid parking and commuter stipend

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • ReactFrameworks
    • MySQLDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • ApptopiaAnalytics
    • AppAnnieAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • PipedriveCRM
    • SalesforceCRM
    • FreshDeskCRM
    • MailChimpEmail
    • MixRankLead Gen

Location

AppOnboard's headquarters is located in West LA, close to plenty of bars and restaurants (e.g. Westwood, Santa Monica, Sawtelle).

An Insider's view of AppOnboard

How do you collaborate with other teams in the company?

Our open office space fosters an environment of collaboration where we can always catch up with members of any team. We have frequent check-ins and roundtable discussions, which help us maintain clear communication throughout the entire organization. We all benefit from knowing about each department's goals and tackle problems together!

Molly Stott

Account Manager

How does the company support your career growth?

AppOnboard has supported my professional development by empowering me with the responsibility and freedom to explore my strengths and dive into the aspects of the business that excite me. From Day 1, I’ve felt supported in the risks that I take and encouraged to break through the professional and personal comfort zones I had created for myself.

Katie Weinstock

Senior Director of Business Development

What’s the vibe like in the office?

Just like you'd expect with any start-up with tons of promise, the office has a very exciting and high energy vibe. Everyone has a positive attitude and will pound the pavement to accomplish our goals together!

Sohair Mahmood

Head of Ad Ops

What are AppOnboard Perks + Benefits

AppOnboard Benefits Overview

We provide a multitude of benefits (Dental, Health, Vision) and a fun, start-up environment! Our main mottos are #OneTeamOneDream and #WorkHardPlayHard. We also take pride in offering all our employees with equity within the company. Check out additional perks about working at AppOnboard below!

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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