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Customer Success Coordinator

| Greater LA Area
We’re NEXT: a Sequoia-backed startup on a mission to build the country’s largest (and happiest) virtual fleet. Our mobile app powers the first trucker-centric marketplace with smart technology designed to make it easy for shippers to find capacity and for drivers to find loads; beyond long-haul trucking, we're also using technology to tackle supply chain challenges more broadly by innovating solutions for drayage and port operations. Since our founding in 2015, our 15K drivers have moved over $50 billion in cargo –and we’re just getting started. 
If you are the humble, gritty, passionate, collaborative, entrepreneurial type who thrives in a fast-paced growing tech company, come join us as we revolutionize the $800 billion trucking industry. We have big ambitions and are looking for people who want to help us take logistics to the NEXT level! 
The Customer Success Coordinator for our new Relay team will work closely with internal departments to ensure timely and proper delivery of product through our NEXT app. Work with customers, providing high quality service and information on product as needed. Utilize proprietary software to track, update, and administrate shipments.

What You'll Do

  • Review upcoming and available shipments and determine viability for placement on the NEXT App
  • Work with Operations Representatives to determine itinerary for approved shipments
  • Provide customer service duties pertaining to the preparation and clearance of import shipments. 
  • Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs and transportation.
  • Anticipate, identify, and resolve problems that delay the release or delivery of cargo. 
  • Maintain relationships with correspondent brokers and other service providers to ensure that agents exceed the customer’s service requirements.
  • Ensure consistent and accurate classification by maintaining master files and parts dictionary and updating customer records with proper classifications for products imported by customers.
  • Contact customers to obtain payment on delinquent accounts in conjunction with accounting department's efforts.
  • Resolve billing issues, coordinating post entry activity on customer's behalf.

What You'll Need to Have

  • High School diploma/equivalent, Bachelor's preferred.
  • One and half years or more experience in Drayage CSR experience. 
  • Understanding of DOT regulations. 
  • Experience with dispatching of drayage, cartage, Truckload or Less-than-Truckload freight. 
  • Strong customer service, organization, communication (written/oral) skills. proficient computer skills.
  • Passion for technology 

What You'll Receive

  • Competitive base salary
  • Full medical, dental and vision benefits 401k w/ company match
  • Vacation and Holidays
  • Dog friendly office
  • Explosive career growth
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM

Location

With easy access to the 105 and 710 you can easily hop on and off the freeway! *In May 2019, we will be moving to offices in El Segundo*

An Insider's view of NEXT Trucking

What’s the vibe like in the office?

“Seeing the owners work just as hard and being present in the office inspires me to reach for higher goals.”

Sahar

LTL Senior Executive

What's the biggest problem your team is solving?

“I look at our product as something that goes way beyond the technology itself. Creating the optimal carrier experience means getting close to our users and understanding their needs. There’s no better feeling than finding a solution that not only drives growth, but also makes drivers’ jobs a little bit easier and little bit more delightful.”

Brian

Product Manager

What makes someone successful on your team?

"As a designer, one of the most important parts of being a successful designer is to always consider the system. We’re designing a system that spans online and offline so it’s critical that you think about how each piece fits into the system as a whole."

Cole

Director of Product Design

What is your vision for the company?

“We want to change the industry by streamlining the process for drivers to book loads and manage their trucks/fleets in an easy process so that they take a little bit of stress off their plate and enjoy what they do to the fullest.”

Eddie

Sr. Transportation Representative

What is your vision for the company?

"My vision is to be a transparent transportation company. We want to be the advocates for carriers, both big and small."

Corey

Carrier Rep

What are NEXT Trucking Perks + Benefits

NEXT Trucking Benefits Overview

Competitive base salary, bonus + equity
Full medical, dental and vision benefits 401k w/ company match
Vacation and Holidays
Dog friendly office
Remote friendly
Company trips

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
NEXT's 401(k) retirement plan matches up to 5% of their annual base salary, with immediate vesting for matched contributions.
Company Equity
NEXT offers stock options that vest over a three-year period.
Vacation & Time Off Benefits
Generous PTO
NEXT's vacation policy includes two weeks paid time off for all employees and up to three weeks off for tenured employees of five years or longer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Pet Friendly
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