Customer Success Coordinator

| Greater LA Area
SimplePractice is the fastest growing SAAS company in the behavioral health practice management space. We’re looking for unique individuals who will help us take our product and services to to the next level.
You’ll be an integral member of the Customer Success team, getting to know and interact with thousands of SimplePractice customers and work collaboratively with our team to constantly improve our customers’ experiences with our software and support services. This role will give you front row access in a startup while you provide tangible value and support to our growing community. This is a full-time position in our West Los Angeles office.
What is the Structure of this Job?
As Coordinator for the Customer Success Insurance team, you’ll manage the calendar and scheduled appointments of Insurance team and our customers’ 1 to 1 sessions, confirming appointments to assure attendance and following up on missed appointments. You’ll manage the technology we use (Zoom and Google Hangouts) to conduct meetings both internal and with customers. You’ll reach out to customers who’ve submitted feedback through various sources to offer further assistance, survey for details, and collect data that will assist us in improving our services. Your contribution to the Customer Success team will also involve contacting and surveying customers, and assisting with responding to basic customer email inquiries about SimplePractice - pre-sale questions, using our software, product inquiries, etc...
Responsibilities
  • Provide general administrative support to Customer Success Insurance team members and potentially SP employees in other departments
  • Data entry work
  • Scheduling meetings and conference calls
  • Routine clerical and organizational tasks
  • Assist in customer outreach efforts
  • Other responsibilities as they arise
Qualifications
  • Strong organizational and time management skills with the ability to juggle and prioritize multiple and various duties throughout the day
  • Excellent oral, interpersonal and written communication skills
  • Problem solving and troubleshooting
  • Prior experience with and use of G Suite (Google Docs, Spreadsheets, etc.)
  • Attention to detail
  • Extremely dependable, punctual, reliable, professional
Preferred Qualifications/Experience
  • BA/BS degree from an accredited four year college/university
  • Excel in a fast-paced, dynamic and priority shifting environment
  • Experience with Zendesk, Zoom, and Guru 
  • Work independently and take directions well
What's the Next Step?
Great question! If you’re interested and would like to be considered for this role, please provide us with your resume and respond to the application below.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • KotlinLanguages
    • SwiftLanguages
    • ReactJSLibraries
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • AmplitudeAnalytics
    • HotjarAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • Pivotal TrackerManagement
    • WordpressCMS
    • BaseCRM
    • MailChimpEmail
    • OutboundEmail

Location

Walking distance to great restaurants, coffee shops, and shopping centers. Plus, abundant parking and close to the Metro Expo.

An Insider's view of SimplePractice

What’s the vibe like in the office?

Everyone is really kind and hard-working in a way that pushes you to do your best. We always strive to have clear communication so that politics and games don't factor into daily work. It really does feel like we're on the same team, working towards common goals. I go home every night proud of what I've accomplished.

Emily

Lead Visual Designer

How do you collaborate with other teams in the company?

Although not always possible, I'm old school and try to have in person interactions with other team members whenever I can. Developing an understanding of what other department goals are has also helped me build relationships with others as a way to see we are all supporting one common company mission.

Cate

Customer and Team Onboarding Lead

What are some things you learned at the company?

At SimplePractice, I’ve really learned how to take full ownership of my work. I get feedback from other colleagues, but I’m solely responsible for the vision and execution of web design. Having this level of control has made me a lot more confident.

Joe

Web Designer

What projects are you most excited about?

I have the opportunity to execute projects for the strategic initiatives, marketing, and customer success departments. These projects include creating marketing campaigns to highlight product features and initiatives, establishing and maintaining partnerships, launching new channels of communication for customers, and so much more!

Deepa

Senior Associate, Strategic Initiatives

What are SimplePractice Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
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