Customer Success Associate

| Greater LA Area
About Us
 
Car repair delivered | A new way to repair your car in your driveway or at our shop
RepairSmith provides the most convenient car repair and maintenance. For the first time, car owners can choose to get their repair delivered to their driveway or drop it off at our shop. We deliver an upfront price, online booking, after-hours support, and a full warranty.
Our delivery mechanics are committed to customer satisfaction to deliver an exceptional experience for car owners in their driveway. Our certified shops are 4+ star rated and fully vetted on-site by our team. We stand behind all work, delivery and drop off, with a 12-month / 12,000-mile warranty.
Founded in 2018, RepairSmith is based in Los Angeles, CA.
We're looking for a Customer Success Associate to join our fast-growing, dynamic, automotive startup team!

Responsibilities:

  • Engage customers in a meaningful way leveraging our digital platform in a manner consistent with the company's mission, brand and reputation
  • Ensure all customer needs are met, including answering their questions, resolving any issues, and connecting them with additional resources
  • Effectively communicate relevant product features and benefits, consistent with company-approved guardrails
  • Deliver amazing customer support through live chat, email, and phone for customers

Skills and Experience:

  • Bachelor’s Degree or equivalent in experience and education
  • A passion for the customer and their experience
  • Demonstrated customer focus
  • Excellent communication skills (written & oral), interpersonal, and presentation skills
  • Proven success at sales and/or customer service over the phone, email, chat, or video
  • Ability to multi-task and manage multiple, different work streams and tools
  • Ability to work independently with limited supervision
  • Ability to work with demanding customers
  • Willingness to work hard and have fun
  • Ability to type in excess of 45 WPM with 95% accuracy
  • Demonstrated patience, empathy, and balanced decision-making skills
  • Preferred skills and experience, but not required:
  • Experience working in customer service involving a high degree of customer interface, experience within the automotive market preferred
  • Experience working with automotive professionals preferred
  • Ability to communicate effectively in Spanish, in writing and verbally, a plus

We Offer:

  • Competitive salary (DOE)
  • Unlimited vacation time
  • 100% company paid medical, dental and vision insurance
  • Casual atmosphere and great people to work with

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
REPAIRSMITH, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, AGE, RELIGION, SEX, NATIONAL ORIGIN, DISABILITY, PROTECTED VETERAN STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED UNDER FEDERAL, STATE OR LOCAL LAW.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • SpringFrameworks

Location

12655 W Jefferson Blvd,, Los Angeles, CA 90066

What are RepairSmith Perks + Benefits

RepairSmith Benefits Overview

We are on a mission to create an entirely new, more convenient car repair experience for car owners and hope you’ll come along for the ride!

Our culture is built upon four key principles:

Purpose: Our mission is to make owning and maintaining a car easy.
Autonomy: We are results-oriented.
Mastery: You choose your tools for your craft.
Communication: All-hands team meetings and public KPIs.

We Offer:

Competitive salaries and bonus
Unlimited vacation time
Work from home capabilities
100% company paid medical, dental and vision insurance; PPO and HMO
Casual atmosphere and great people to work with!

Culture
Friends outside of work
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
RepairSmith's team fitness initiatives include In-office fitness classes.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Free Daily Meals
Employees get free lunch on Mondays.
Stocked Kitchen
Parking
We offer employees Free on-site garage parking.
Pet Friendly
RepairSmith's pet policy occasionally brings your pet to work days.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $1000
Lunch and learns
RepairSmith hosts lunch and learn meetings weekly.
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