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Customer Success Associate

| Greater LA Area
Lucky Day is a mobile app that allows everyone to play scratches and lotto tickets to win cash & prizes without ever spending a dime. Our mission is to give everyone a chance to win because #welovewinners.
At Lucky Day, we offer a rare chance to work with the best-in-class product, tech, design, and operation talent to impact the daily lives of millions of players around the world. We are looking for a dynamic and service-driven Customer Success Associate to be responsible for the overall success and retention of our Lucky Day users.

What You'll Do

  • Be the face of Lucky Day for users
  • Expertly address questions and concerns with our users on Zendesk
  • Communicate clearly and create phenomenal user experiences
  • Act as the voice for our users users and help Lucky Day prioritize future enhancements to our product

What You'll Bring

  • 2+ years of experience in a support environment or customer-facing role (ideally in an e-commerce company or startup)
  • Excellent written and oral communication skills; strong interpersonal communication
  • Strong computer proficiency (experience with Zendesk & JIRA is a plus)
  • Outstanding analytical, problem-solving, organization, prioritization and multitasking skills
  • Great attitude, attention to detail & team-oriented

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SqlLanguages
    • SwiftLanguages
    • Objective-CLanguages
    • jQuery UILibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • PrestoDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement

Location

Located in Beverly Hill -- just steps away from Rodeo Drive!

An Insider's view of Lucky Day

What's something quirky about your company?

There's snacks everywhere. At any time of the day, you'll find someone going into the cabinet to find something to eat. This adds a sense of comfortability, a feeling of home while you're working. It also helps to spark conversation between coworkers. Food is a universal language that helps us bond and learn more about each other!

Lauren Pruitt

Customer Success

What does your typical day look like?

During our daily scrum meeting, we discuss what we will be working on, along with any issues/blockers we may encounter. My work is focused on a specific project. The work involved differs each day depending on what stage of a project I'm currently at. This keeps the job interesting because the nature of the work changes as a project progresses.

Ben Chen

Senior Software Engineer

What unique initiatives do you have that encourage innovation?

I want every team member to be as nimble as possible, and that’s why we place such a big emphasis on learning. I encourage my team to take on side projects, so they can learn new skills in a hands-on manner and also grow with the company. This allows them to visualize where we’re trying to go and identify what our biggest technology hurdles are.

Hootan

CTO

What’s the vibe like in the office?

We have an open office with a laid back feel. Everyone motivates and pushes each other to excel and expects the most out of one another while encouraging an open, honest and transparent environment. On top of that, the team enjoys taking snack breaks, going on walks, and getting coffee.

Harry

Ad Revenue

What are Lucky Day Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Paid industry certifications
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