Customer Service Representative

| Los Angeles

Honey has over 100 employees and we’re growing! We’re looking to add a new Customer Support Representative to our small team, as our product line and userbase are on the rise. Our support reps are the link between Honey and the world—able to collect feedback, diagnose bugs, make wrongs right, and help our 6+ million users find great deals every day.

We’re looking for a personable, patient person who finds joy in problem-solving, fast-paced environments, and making people’s day. The majority of your time will be spent responding to users in email and on social media, so a talent and love for writing is a must.

What You’ll Do:

  • Deliver timely, accurate, and professional support to members via email and social media posts
  • Identify, investigate, and solve member inquiries that surpass their expectations
  • Organize and tag support tickets to help the team identify trends and report on KPIs
  • Update and maintain support collateral with the purpose of educating and delighting members
  • Work with engineers to troubleshoot member issues and report bugs
  • Embody Honey’s core values, voice, and tone in order to provide a world-class experience for our community

Preferred Qualifications

  • Bachelor’s Degree
  • At least 6 months’ experience in a customer-facing role
  • Computer proficiency required; familiarity with Help Scout or a similar help desk software desired
  • Familiarity with JIRA a strong plus, but not required
  • Previous experience in a at a startup or similar fast-paced environment
  • Willingness to work a flexible schedule, spanning from 7am to 7pm PST.
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • MySQLDatabases

Location

We're about a block away from the Staples Center, two blocks from the 7th Street Metro Station, and across the street from 7th and Figueroa!
990 W 8th Street, Los Angeles, CA 90017

Insider's spotlight

What are some social events your company does?

We have a regular company all-hands that gives everybody from different teams a chance to catch up with each other, quarterly recreational tournaments (usually ping-pong or competitive video games), board game nights, and a lot of the time just hanging out at whatever local events may be going on.

Sean

Software Engineer

How do you collaborate with other teams in the company?

Cross-team collaboration plays a big role in ensuring deploys go smoothly. Sync ups between Engineering, Product, Design, and beyond, occur on a daily basis. Whether it’s a drop-in at someone’s desk, a Slack message to update a spec/status of a ticket, or a full on meeting--the communication never stops, to ensure that we’re all on the same page.

Yvonne

QA Engineer

What are some things you learned at the company?

Being flexible and stepping out of my comfort zone. At Honey, several times I’m given the opportunities I’ve never had prior to working here. For example, I’ve had to schedule, plan and drive meetings. I’ve also had to get used to constantly presenting my work to my peers. It’s really great because it’s taught me how to be a better communicator.

Xola

Software Engineer

We have a completely open culture at the company, from seating to communication. Every Friday we do a company wide stand-up where we are as transparent as possible. The only way we can hit our objectives is if everybody is operating with the same information.

Glen

COO

I started at Honey when there were only 10 people in the company and today we have over 100 employees. In the past 2 years we’ve seen tremendous growth both internally and externally which has allowed me the opportunity to build out a team underneath me, work across departments and provide input for the product and company’s future.

Stephanie

Sr. Director of Partnerships

Perks of working here

401(K) Matching
401(K)
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Daily Meals Provided
Dental
Fitness Subsidy
Flex Work Hours
Game Room
Generous PTO
Happy Hours
Health Benefits
Generous Parental Leave
Parking
Recreational Clubs
Stocked Kitchen
Vision
Volunteering Opportunities
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