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Customer Experience Representative (FFF Style)

| Greater LA Area

FFF Style is a fashion concierge service. We indulge our customers with a highly personalized styling service based on fit, price, and lifestyle preferences. The role of FFF Style Customer Experience Representative is to assist in executing a robust customer relations architecture that supports the engagement, satisfaction, sentiments and wants of our customers.

What You’ll Do:

  • Daily maintenance of Zendesk, all inbound CS tickets, as well as inbounds from subsequent sources such as FFF Community, social channels and direct email
  • Become a product guru to successfully track, manage and deliver a resolution to customer requests
  • Weekly completion of new customer Style Profiles as well as any Style Profile updates needed
  • Be sales focused by maximizing all customer contact opportunities to provide product knowledge and increase KR
  • Assist manager in developing and enhancing customer loyalty and KR while building long-lasting personal relationships with our VIP customers
  • Work with other Customer Experience team members to promote customer satisfaction
  • Employ a creative aptitude and vision to recognize, understand, and respond to the needs of e-commerce customers

What You’ll Bring:

  • Recently earned your Bachelor's Degree, or have 1+ years experience working in customer service
  • Excellent people skills and a strong focus on customer service
  • Proactive approach and a startup mentality – able to show initiative / ideas to constantly improve the customer experience and drive sales
  • Strong written and oral communication skills
  • The ability to identify the needs of our customers and address concerns
  • Organizational skills and the ability to multi-task in a dynamic startup environment
  • Flexible, positive attitude and a team player
  • A high level of professionalism and a sense of urgency
  • Experience working with ZenDesk and/or Desk.com a plus!

What You’ll Get:

  • Opportunity to have a huge impact on FabFitFun's newest Style initiative 
  • Play a key role in developing customer experiences for Style and developing systems and processes from scratch 
  • Amazing benefits including medical, dental, vision, FSA, and 401k
  • Catered meals, kitchen stocked with great snacks and drinks
  • Generous vacation policy
  • Free FabFitFun subscription and and quarterly credit in the Add-Ons store
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • WrikeManagement
    • SalesforceCRM
    • IterableEmail

Location

In the heart of West Hollywood! Close to many staples of the LA area including The Beverly Center, The Grove and popular restaurants and bars.

What are FabFitFun, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Stocked Kitchen
Stocked kitchen with amazing snacks that suit both looking for something healthy or a sweet treat in the afternoon. Kombucha & cold brew also on tap!
Some Meals Provided
FabFitFun offers 3 catered a meals a week at our HQ in West Hollywood. Breakfast provided on Monday, while Lunch is provided on Tuesday and Friday.
Parking
Paid parking available for all of our employees with a paid parking incentive for those who commute to the office and don't require a parking spot or vouchers.
Pet Friendly
Dog friendly office!
Fitness Subsidies
You will have access to our online digital streaming platform (FabFitFun TV) that hosts a library of online fitness classes from top studies. Also hosted fitness classes every quarter in nearby gyms.

Additional Perks + Benefits

Generous compensation package and extensive benefits. 12 weeks’ paid parental leave. Free FabFitFun subscription and tons of beauty freebies! Daily impact on personalizing the FabFitFun member experience.

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