Customer Engagement Representative
Greater LA Area
At Aspiration, we created the category of sustainable, socially responsible retail consumer finance. We offer unique financial products to let people save, spend, and invest their money in ways that make them more financially secure and align with their personal values. Unlike other financial institutions, Aspiration is committed to building a relationship with our customers based on trust and aligning the customer’s success with our own. Aspiration has raised over $115M in funding to date, and is growing quickly. This is a multifaceted and hands on role.
Monday through Friday, 7:00am to 4:00pm PST
Monday through Friday, 8:00am to 5:00pm PST
What You'll Do
- We are hiring candidates who are committed to providing an extraordinary customer experience.
- Must be passionate about helping people, excellent at problem solving, and enthusiastic about accomplishing many tasks at once.
- As one of our Customer Engagement Specialists, you will address any inquiries or problems related to our products and services, take ownership of each issue and ensure complete customer satisfaction.
- You will be responsible for managing an inbound email queue, delivering best-in-class service and brainstorming new ways to exceed customer expectations. Our most successful candidates will be organized, analytical, personable and excited about proactively engaging with our customers.
What You'll Bring
- 1+ years of Customer Service or customer facing roles
- Independent and action-oriented - you don’t let “No” get in the way
- Ability to learn quickly and thrive in a dynamic, fast-paced environment
- Entrepreneurial - you do what it takes to achieve our goals, without having someone telling you what to do
- Excellent written and verbal communication skills
- Familiarity with ZenDesk
- Previous experience in financial services or banking
- Previous experience managing multiple work queues at once
What You'll Get
- Making an impact for a company with a mission of transforming the financial industry and the lives of millions
- People - the best part of Aspiration
- Robust healthcare plans, 401K and unlimited vacation time
- Dog-friendly office in beautiful Marina del Rey with an in-office gym
- Diverse & inclusive culture
Read Full Job Description