Oh Snap!
This job is no longer active - but you can still view the details below.

Customer Engagement Representative

| Greater LA Area
At Aspiration, we created the category of sustainable, socially responsible retail consumer finance. We offer unique financial products to let people save, spend, and invest their money in ways that make them more financially secure and align with their personal values. Unlike other financial institutions, Aspiration is committed to building a relationship with our customers based on trust and aligning the customer’s success with our own. Aspiration has raised over $115M in funding to date, and is growing quickly. This is a multifaceted and hands on role.
Required Schedule:
Monday through Friday, 7:00am to 4:00pm PST
Monday through Friday, 8:00am to 5:00pm PST

What You'll Do

  • We are hiring candidates who are committed to providing an extraordinary customer experience.
  • Must be passionate about helping people, excellent at problem solving, and enthusiastic about accomplishing many tasks at once.
  • As one of our Customer Engagement Specialists, you will address any inquiries or problems related to our products and services, take ownership of each issue and ensure complete customer satisfaction.
  • You will be responsible for managing an inbound email queue, delivering best-in-class service and brainstorming new ways to exceed customer expectations. Our most successful candidates will be organized, analytical, personable and excited about proactively engaging with our customers.

What You'll Bring

  • 1+ years of Customer Service or customer facing roles
  • Independent and action-oriented - you don’t let “No” get in the way
  • Ability to learn quickly and thrive in a dynamic, fast-paced environment
  • Entrepreneurial - you do what it takes to achieve our goals, without having someone telling you what to do
  • Excellent written and verbal communication skills

Bonus Points

  • Familiarity with ZenDesk
  • Previous experience in financial services or banking
  • Previous experience managing multiple work queues at once

What You'll Get

  • Making an impact for a company with a mission of transforming the financial industry and the lives of millions
  • People - the best part of Aspiration 
  • Robust healthcare plans, 401K and unlimited vacation time
  • Dog-friendly office in beautiful Marina del Rey with an in-office gym
  • Diverse & inclusive culture
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • PostgreSQLDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • SegmentAnalytics
    • AmplitudeAnalytics
    • AdjustAnalytics
    • LucidchartsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • After EffectsDesign
    • ProcreateDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • ClickupManagement
    • SmarshManagement
    • ZenDeskCRM
    • MailChimpEmail
    • IntercomEmail
    • MandrillEmail
    • SendGridEmail
    • IterableEmail
    • Impact RadiusLead Gen

Location

We're located in Marina Del Rey, steps from bars, shops, and restaurants. On Fridays there's a local farmer's market right on our block!

An Insider's view of Aspiration

What’s the vibe like in the office?

Aspiration has some of the smartest, most hard-working, and fun people I have ever worked with. The vibe is very fast-paced and exciting, and management is good at adjusting to different people’s work styles, allowing employees to work remotely and even bring their pups in on Fridays.

Jordan

Data Analyst

What's the biggest problem your team is solving?

We use cutting edge technology to solve both dated financial problems and problems that impact our environment. Aspiration is unique in that we are a financial firm focused on environmentalism while putting people before profits. For every solution we have to a banking problem, we're challenged with having an equal or greater impact on the world.

Chloe

Product Manager

How does the company support your career growth?

I joined Aspiration as an Account Manager. Now, I manage an affiliate program of 80+ accounts and support our direct media partners. In 1 year, I've grown beyond my own expectations. From leading a large product implementation to planning off-site activation events, my need of not being in a complacent position has been met from the moment I joined

Andre

Affiliate Manager

What are Aspiration Perks + Benefits

Culture
Volunteer in local community
Aspiration has participated in several volunteering activities, including Heal the Bay beach clean ups, LA Tech Gives Back beautification projects, and card making for Children's Hospital of LA.
Partners with Nonprofits
Aspiration partners with Accion, a nonprofit specializing in microloans. We give 10% of every dollar we earn to low-income Americans, funding up to $5,000 per person to jumpstart new businesses.
Friends outside of work
Eat lunch together
Intracompany committees
Aspiration has a communication committee that works to organize all-hands meetings, lunch and learns, and team-building events.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Aspiration employees can contribute up to $2600 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to the maximum plan limit for up to 13 weeks.
Dental Benefits
Our dental plan covers 90% of premiums.
Vision Benefits
Aspiration covers 90% of premiums for vision coverage.
Health Insurance Benefits
Aspiration's health insurance policy covers 90% of medical premiums.
Life Insurance
Aspiration pays for basic life insurance coverage valued at $20,000 Basic Life & AD&D.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Stock options are available to fulltime employees
Child Care & Parental Leave Benefits
Flexible Work Schedule
Aspiration provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Aspiration's pet policy is Occasional bring your pet to work days.
Relocation Assistance
Our relocation assistance plan offers a maximum reimbursement of $5000.
Professional Development Benefits
Lunch and learns
Aspiration hosts lunch and learn meetings on occasion.
Promote from within
More Jobs at Aspiration16 open jobs
All Jobs
Data + Analytics
Dev + Engineer
HR
Legal
Marketing
Product
Project Mgmt
Product
new
Marina Del Rey & Playa Vista
Marketing
new
Los Angeles
Data + Analytics
new
Los Angeles
Marketing
new
Marina Del Rey & Playa Vista
Product
new
Los Angeles
HR
new
Marina Del Rey & Playa Vista
Developer
new
Los Angeles
Data + Analytics
new
Los Angeles
Data + Analytics
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Product
new
Los Angeles
Data + Analytics
new
Los Angeles
Project Mgmt
new
Los Angeles
Project Mgmt
new
Los Angeles