CRM Manager

| Los Angeles

Honey is helping millions save money on a daily basis and we're growing! Our growth team is looking for a smart and curious CRM manager who will play a critical role in creating a world-class user experience for our 6 million (and growing!) member base that drives engagement, retention, loyalty, and revenue. You’ll work closely with the Director of Consumer Communications to ensure Honey’s customer strategy & multi-channel initiatives are executed with a high degree of purpose, effectiveness, and trueness to brand. The ideal candidate has experience that spans email marketing, social, mobile app & push, analytics, and project management.

Responsibilities

Strategy + Implementation

  • Partner with the Director of Communications to develop a comprehensive CRM strategy that supports core business objectives through 2018 and beyond
  • Lead cross-functional teams to create highly targeted lifecycle and ad hoc email campaigns that meet aggressive engagement and revenue KPIs
  • Unlock new opportunities to maximize CLTV and optimize existing ones
  • Develop and collect assets for CRM campaigns that span email, social, and beyond
  • Ensure proper QA of all lifecycle communications
  • Maintain and ensure high levels of data hygiene and integrity with fast-growing, high-volume lists
  • Ensure compliance with CAN-SPAM regulations

Analysis + Reporting

  • Help establish KPIs and dashboards for CRM efforts
  • Own daily, weekly, and monthly reporting for CRM campaigns
  • Make projections to guide strategy and propose new campaigns
  • Identify ways to optimize key traffic and revenue metrics including CTR, open rates, incremental revenue lift, engagement and retention

Requirements

  • 5+ years of e-commerce or marketing experience with a track record of managing B2C customer lifecycle campaigns
  • Analytical mindset with experience delving into data to identifying opportunities
  • Proficiency in A/B & Multivariate testing
  • Excellent written and verbal communication skills
  • Push and SMS messaging experience a plus
  • Direct-response copywriting experience a plus
  • SQL experience a huge plus
Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • MySQLDatabases

Location

We're about a block away from the Staples Center, two blocks from the 7th Street Metro Station, and across the street from 7th and Figueroa!
990 W 8th Street, Los Angeles, CA 90017

Insider's spotlight

What are some social events your company does?

We have a regular company all-hands that gives everybody from different teams a chance to catch up with each other, quarterly recreational tournaments (usually ping-pong or competitive video games), board game nights, and a lot of the time just hanging out at whatever local events may be going on.

Sean

Software Engineer

How do you collaborate with other teams in the company?

Cross-team collaboration plays a big role in ensuring deploys go smoothly. Sync ups between Engineering, Product, Design, and beyond, occur on a daily basis. Whether it’s a drop-in at someone’s desk, a Slack message to update a spec/status of a ticket, or a full on meeting--the communication never stops, to ensure that we’re all on the same page.

Yvonne

QA Engineer

What are some things you learned at the company?

Being flexible and stepping out of my comfort zone. At Honey, several times I’m given the opportunities I’ve never had prior to working here. For example, I’ve had to schedule, plan and drive meetings. I’ve also had to get used to constantly presenting my work to my peers. It’s really great because it’s taught me how to be a better communicator.

Xola

Software Engineer

We have a completely open culture at the company, from seating to communication. Every Friday we do a company wide stand-up where we are as transparent as possible. The only way we can hit our objectives is if everybody is operating with the same information.

Glen

COO

I started at Honey when there were only 10 people in the company and today we have over 100 employees. In the past 2 years we’ve seen tremendous growth both internally and externally which has allowed me the opportunity to build out a team underneath me, work across departments and provide input for the product and company’s future.

Stephanie

Sr. Director of Partnerships

Perks of working here

401(K) Matching
401(K)
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Daily Meals Provided
Dental Benefits
Fitness Subsidy
Flex Work Hours
Game Room
Generous PTO
Happy Hours
Health Benefits
Generous Parental Leave
Parking
Recreational Clubs
Stocked Kitchen
Vision Benefits
Volunteering Opportunities
More Jobs at Honey13 open jobs
All
Data + Analytics
Developer + Engineer
HR
Marketing
Operations
Product
Developer
new
Honey
Developer
new
Honey
Operations
new
Honey
Developer
new
Honey
Developer
new
Honey
Developer
new
Honey
Data + Analytics
new
Honey
Product
new
Honey
Developer
new
Honey
Developer
new
Honey
Marketing
new
Honey