Coordinator, Touring and Special Events

| Santa Monica

Universal Music Group is seeking a Coordinator to join the Touring & Special Events team. This is a unique, multi-faceted position which administratively assists the Senior Manager of Touring and Special Events, as well as a department of 4 with operational support as needed. The ideal candidate will have strong day-to-day office skills including proficiency with Excel and Word. Knowledge of Ticketmaster, AXS, Vivid and StubHub is required. General knowledge of Master Tour and other touring apps a plus, including familiarity with the in-house VIP purchase systems used by Live Nation and AEG. The ideal candidate will have some experience working in tour ticketing or a venue box office and understand the basic concepts of ticket holds, buys and guest lists within the landscape of the music industry. Candidate should have a full understanding of the roles of booking agents, concert promoters and live music venues. This is an extremely fast paced detail-oriented department that requires resourcefulness, poise, a sense of humor, and the ability to work quickly, calmly and accurately under pressure and intense deadlines. Willingness to field emails and calls after hours is a requirement.

Job Functions:

  • The most critical function of this position will be assisting the Senior Manager, Touring and Special Events in placing ticket holds, executing buys and all communicating with finance team to ensure payments have been processed.
  • Keeping all internal documents and shared drives updated with current ticket buy information.
  • Closely track updates on all tours to ensure we have the most current tour itineraries in hand. Cross-reference ticket buys against schedules to ensure no dates are missed. 
  • Sending daily guest lists to concert promoters and tour managers.
  • Handle guest lists for showcases, screenings and special events.
  • Communicate approved ticket totals to Department Point People and track the wait list requests for all markets.
  • Handle hard ticket distribution to staff as needed to include all outgoing Fedex and Messengers for rush situations.
  • Help with will call ticket drops and on-site show coverage as needed.
  • Assist with securing personal tickets for Senior Executives as needed.
  • Assisting tour team with administrative support functions including but not limited to: electronic travel authorizations, tour support agreement letters, scanning of documents into Uniport, and liaising with finance to ensure timely payments to vendors.
  • Assist with production of special events such as the annual Coachella and BET Parties, to including liaising with vendors and processing invoices as needed.

Job Requirements:

Skills/Abilities:

  • Curiosity, the ability to master new tasks quickly and a willingness to pitch in on all tasks.
  • Excellent communication skills, both written and oral, with a focus on attention to detail.
  • Strong ability to work under pressure while being deadline-focused on multiple projects.
  • Strong computer and technology skills – especially proficiency with Excel.
  • Resourcefulness and creative problem solving.
  • Ability to work extended hours Interest in a wide variety of music including rock, pop and hip hop.

Experience:

  • Minimum of 2 year of experience in music or entertainment.

Education:

  • Bachelor's Degree preferred, but not necessary depending on candidate's hands-on field experience.

Universal Music Group is an Equal Opportunity Employer.

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.


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Location

UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

An Insider's view of Universal Music Group

What’s the vibe like in the office?

Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

How do you collaborate with other teams in the company?

Our team serves departments across the company by providing feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

Ashia Coleman

Junior Windows Systems and Application Administrator

What makes someone successful on your team?

Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

Todd Hancsicsak

Director, Rights & Repertoire Technology

What does your typical day look like?

There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

Gauri Gohokar

Project Manager

What are Universal Music Group Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
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Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
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