Community Support Associate (Mobile Apps & Games)

| Greater LA Area
If you think you're the right person for this position, please send a cover letter and resume to connie [at] maplemedia.io with the job title as the subject line. Bonus points if you include your favorite mobile app.
Apply now

Maple Media is seeking a community support analyst who's passionate about mobile apps and games to join our community support team, helping over 40M users and players every month have great experiences with our products. In this role, you'll be the face of our company to our users, capturing their feedback, helping save the day, and collaborating with Product, QA, Engineering and Marketing to create great experiences for our users. 

Responsibilities: 

  • Become a product expert for our apps and games
  • Handle technical and gameplay related support emails to help improve our user's experience 
  • Reply to customer reviews on the App Store and Google Play
  • Investigate bugs and work with QA / Engineering, Product and Marketing teams to help resolve issues
  • Analyze and escalate new user questions, issues, or concerns
  • Collect user feedback on new product and feature rollouts

Requirements:

  • Minimum of 1+ years in a similar role
  • BA / BS degree required
  • Passionate and active user of  mobile apps & games 
  • Strong desire to work hard, learn fast and have a big impact in a startup environment 
  • Previous experience using customer support platform (Zendesk, Freshdesk, Salesforce Essentials)
  • Tech savvy, familiar with Slack, JIRA, GSuite, Office and other modern collaboration / communication platforms
  • Strong writing skills, including the ability to craft responses to users that surprise, delight and solve problems 
  • Ability to understand and summarize complex technical cases quickly
  • Ability to multitask, keep up with large volumes of emails in a fast-paced environment
  • Superior time management and prioritization skills
  • Team player
  • Extreme attention to detail
  • Passion for helping people
  • Ability to use critical thinking and logic to isolate and resolve issues

Working at Maple Media - Perks & Benefits: 

  • Unlimited vacation, paid sick days & paid holidays
  • Health, dental and vision benefits
  • Commuter benefits
  • Kitchen fully stocked with snacks
  • Dog friendly 
  • Flexible dress code 
  • Regular Happy Hours
  • Great location in Century City, one block from Century City Westfield (restaurants, shopping, events) + weekly farmer's market 
  • Company events

About Maple Media:

Founded in 2016, Maple Media is a Los Angeles and Quebec based mobile media, advertising and technology company that acquires, manages, and operates mobile apps and games. 

Maple Media's most popular apps include We Heart It, Tony Hawk's Skate Jam, Mazes & More, Puzzlerama, Snowboard Party, Skateboard Party, Blackjack 21 and Minesweeper Puzzle Bomb. 

Maple Media recently raised over $30M in funding from Shamrock Capital to continue to acquire new app companies and plans to rapidly grow in 2019. Maple Media is led by industry veterans from Google and Jam City. 

Read Full Job Description
If you think you're the right person for this position, please send a cover letter and resume to connie [at] maplemedia.io with the job title as the subject line. Bonus points if you include your favorite mobile app.
Apply now
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • FirebaseAnalytics
    • FabricAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe XDDesign
    • ZeplinDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • Pivotal TrackerManagement
    • TrelloManagement
    • PipedriveCRM
    • MailChimpEmail
    • SendGridEmail

Location

Centrally located in Century City, we're right next to all the shops & eats at the Century City Westfield, a weekly farm market, Starbucks & more!

An Insider's view of Maple Media

What’s the vibe like in the office?

The vibe at Maple Media raises the bar for every office out there. Our team is greeted by everyone to motivate for success on a daily basis. We deliver the best products here and that’s because we allow each person come as they are, not as they should be. If you want to achieve your best, you want to work with the best, and that’s here at Maple.

Kami

Executive Producer, Tony Hawk's Skate Jam

What makes someone successful on your team?

What makes everyone at Maple Media successful is our ability to work together as a collaborative team. We all know we can rely on each other to achieve our successes. We're only as good as the people we surround ourselves with and I can guarantee you that Maple Media people are driven, hardworking, and goal-oriented individuals.

Connie

Office Manager

How do you empower your team to be more creative?

Slack, JIRA, stand ups and design reviews are all forums to share progress and collaborate on the current sprint - sharing this across the whole team helps find the best product solution possible. It's always exciting and rewarding when someone comes up with a new mechanic that we can apply all of our products!

David

COO

What are Maple Media Perks + Benefits

Maple Media Benefits Overview

At Maple Media, we want our team to have everything they need to be successful, and build a strong culture along the way. We have plenty of perks to help make work life, and life outside of work as stress free as can be, like free parking, happy hours, team events, stocked kitchen, full medical / dental / vision & flexible vacation time.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Acme's health insurance policy covers up to 80% of out of pocket expenses.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per month.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is Occasional bring your pet to work days.
Professional Development Benefits
Promote from within
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If you think you're the right person for this position, please send a cover letter and resume to connie [at] maplemedia.io with the job title as the subject line. Bonus points if you include your favorite mobile app.
Apply now
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