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Account Onboarding Coordinator

| Culver City

SteelHouse, one of the fastest growing online advertising companies in the country, is looking for an Account Onboarding Coordinator who is able to learn quickly on the job and work well under pressure. LA-based with a cool company vibe, SteelHouse is looking for the right, highly motivated person to join their Customer Success team. If you want a ground floor opportunity in a company that is revolutionizing the online display advertising industry – this is for you.

The Customer Success team is a group of account management professionals who specialize in the exciting world of online display advertising. We are seeking an individual who will be the client’s main point of contact after contracts are signed with our sales team, until their initial campaign launches. You will take charge of training, educating, and onboarding new client accounts before they transition to their dedicated Customer Success Managers and Account Directors.

You will:

  • Be the product knowledge expert on SteelHouse’s Advertising Suite
  • Train clients to become proficient users on new and existing SteelHouse product offerings, while answering any client questions that may arise
  • Partner closely with the Customer Success Team while monitoring timelines and overall client “go live” processes
  • Walk all new clients through the initial pixel, creative, and set up phases
  • Help clients review creative & budget before the launch of their campaigns
  • Proactively follow up with clients on their “Go Live” goals in order for campaigns to be launched quickly and efficiently

You Have:

  • 2- 3 years of working within Customer Success
  • Exceptional ability to communicate effectively and comfortably via phone, video calls, and email
  • Experience training and educating others on how to use a product/platform
  • A knack for multitasking and prioritizing efficiently in a fast-paced environment
  • Worked well individually and as part of a team, while fostering a collaborative and harmonious work environment
  • Taken action to solve client challenges while providing a high level of service
  • Proficiency in Microsoft Office (Word, Excel, Outlook) - Familiarity with Zendesk is a plus.
  • A Bachelor’s degree

The gig comes with a few perks:

  • Collaborative work environment with friendly people
  • Beautiful office with an open floor plan and huge windows
  • Transparency-we share very detailed financial info at company meetings
  • Investment portfolio- Acorns contribution from SteelHouse
  • Competitive compensation
  • 100% healthcare coverage
  • Open-ended vacation policy with an annual vacation stipend
  • 401k plan
  • Flexible Spending Account (FSA) for dependent, medical and dental care
  • Weekly food deliveries, food trucks and outdoor BBQ
  • Outdoor gated dog run
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • WalkMeAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotCRM
    • SendGridEmail
    • PardotLead Gen

Location

SteelHouse is located in the diverse and historic town of Culver City. Our office is just off the LA River, and is only a metro ride from the beach.

An Insider's view of SteelHouse

What’s the vibe like in the office?

The SteelHouse office has a vibe I would describe as fun and energetic. The communal, open space allows for strong team collaboration and communication. Everyone here is like a family - we support each other and actually enjoy coming in to work!

Annaka Erickson

Sr. Account Manager

What's the biggest problem your team is solving?

The biggest problem my team is solving on the tech side is to migrate our legacy infrastructure to AWS. We are leveraging cutting edge technology to upgrade our infrastructure which will help us improve on the platform stability and would allow us to meet the demands of growing business.

Aiman Parvaiz

DevOps Manager

How does the company support your career growth?

SteelHouse has provided me ample opportunities to pave my own growth path. This starts with proactive leads that ask what I am looking to improve on, or what I would like my next steps to be. Leadership then assists in opening doors so I can work towards those goals, without which I would not be where I am in my career today.

Brooke Ellias

Solutions Architect

How do you empower your team to be more creative?

During team meetings, our writers and artists come together to pitch their own decks, illustrations or scripts, and we together work our way through a concept improv exercise, where everyone can contribute and the idea gets refined. In the end, project owners get to leverage the power of the team while maintaining a connection to the core concept.

David U. Simon

Chief Marketing Officer

What does career growth look like on your team?

Career growth is an important aspect of working on the Customer Success team. We create an organic career path that allows team members to work with a more sophisticated customer set, and learn deeper level aspects of Customer Success. We also encourage our Customer Success team members to be cross-functional, and to move up in other departments.

Rory Mitchell

Chief Customer Officer at SteelHouse

What are SteelHouse Perks + Benefits

SteelHouse Benefits Overview

At SteelHouse, we have an open-ended vacation policy with an annual vacation stipend, as well as a Flexible Spending Account (FSA) for dependent, medical and dental care. And SteelHouse invests in our employees with a contribution to their Acorns accounts. Our kitchen is stocked with weekly food deliveries, and for lunch our employees have access to food trucks and an outdoor BBQ. SteelHouse pups are always welcome in the gated dog run located outside our LA office.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
At SteelHouse, employees are able to work from any location. We are proud of the trust we are empowered to have in our team-members due to their diligence and strong work-ethics.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
We take our beer very seriously at SteelHouse. Not only do we have beer on tap, we make our own brews and ciders in-house as part of the SteelHouse Brewery.
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
The SteelHouse kitchen is always stocked with groceries for team members to make their own breakfasts and lunches. We also have Burrito Fridays every month!
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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