Sr. Manager of Growth Assessments (New Markets)

| Greater LA Area

We formulate, build, launch and run new ServiceTitan business lines. The Growth team is integral to the success of ServiceTitan's valued customers, as we enable process improvement through technology integrations with key ServiceTitan partners. We build cutting edge solutions in Marketing, Financial Technology (FinTech), Internet of Things (IoT), etc. to empower contractors to take the next leap forward in streamlining technician interactions with the homeowner. Think of us as a start-up within a start-up. We are extremely ambitious in expanding revenue in thoughtful ways and contributing to the overall company growth. We are looking for talent and passionate and future Titans that are entrepreneurial, love technology and want to help our customers maximize their potential

Sr. Manager of Growth Assessments (New Markets)

The Sr. Manager of Growth Assessments (New Markets - Verticals & Segments) is an integral, highly-visible role contributing to the overall success of the Growth team at ServiceTitan. S/he will explore, prioritize, and recommend new verticals and segments for the company based on extensive market research and collaboration with key business partners and industry experts. This individual has a well-rounded background -- including analytic rigor and strategic thinking -- drawing key elements from roles such as management consulting, corporate strategy/development, and business operations. The ideal candidate is highly motivated to drive new growth opportunities, helping ServiceTitan continue to expand by entering new markets and reaching maturity, while also keeping a pulse on new opportunities and strategic decisions that will drive future growth.

What you'll do:

  • Build, launch, and optimize Growth initiatives within the new verticals and segments business
  • Develop business cases that explore, assess, and recommend potential new verticals and segments to enter based on various research and analyses, including TAM analysis, product gap analysis, customer demand, etc.
  • Establish and maintain a global framework of key dimensions/criteria used to evaluate and prioritize entry into new markets -- dimensions such as market sizing, product fit, competition, pricing, strategic value, etc.
  • Partner with Product to identify and roadmap all product gaps by vertical/segment and prioritize them based on level of effort. customer impact, etc.
  • Collaborate with the Growth Development and Revenue teams to develop a playbook on how to effectively enter new markets, e.g. developing entrance criteria, market testing, interviewing customers/prospects, reporting, etc.
  • Maintain an in-depth understanding of all home services markets and establish eminence as the go-to person for industry knowledge
  • Assist in other strategic projects to support expansion into other growth opportunities such as new products, new add-on products within existing and future verticals, new services, and geographies

What you'll need:

  • Minimum 6+ years of work experience in management consulting, corporate strategy/development, business operations or similar role
  • Experience in B2B technology market environments with exposure to Software or SaaS businesses preferred
  • Extensive experience conducting quantitative and qualitative analyses (e.g. market sizing, TAM analysis, what-if scenarios, research, etc.)
  • Ability to distill complex issues into structured frameworks and concrete action plans
  • Comfort with ambiguity in a dynamic working environment; know how to balance getting the details right while still moving fast
  • Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Workplaces, 2018
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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