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Community Coordinator

| Venice

What is Heartbeat?

Heartbeat is a social marketing technology platform that connects the best brands in the world with nano-influencers and everyday people. See what it’s all about at www.heartbeat.com/ambassador and get paid to be yourself!

Job Description

The Community Coordinator will be responsible for providing an excellent customer experience amongst the Heartbeat community. The ideal candidate is creative, collaborative, and a fast-moving thinker who constantly finds new ways to keep our users engaged. This role will help us improve communication methods with our community members.

If you are a team player with a passion for problem solving, we want to hear from you! Here at Heartbeat, your career trajectory is up to you and we welcome you to explore all areas of the company to choose your path and grow!

Responsibilities

  • Execute our social media plans across all Heartbeat platforms (Facebook, Instagram, and some limited YouTube)
  • Manage social media accounts, primarily Instagram, but also our ambassador Facebook page and groups, responding to ambassadors questions and concerns as needed
  • Work closely with the marketing team to recruit new ambassadors into the network
  • Manage LiveChat customer support chats and tickets daily, and own ambassador customer support communications to ensure quality responses are provided to users in a timely manner
  • Organize and participate in events to build the community and spread the word about Heartbeat
  • Assist in vetting campaign applicants and their Instagram accounts to determine which users align best with the campaign objective
  • Provide in-depth and comprehensive analysis of user experience issues identified and aid the company in crafting solutions
  • Contribute to new user acquisition by discovering and engaging with new accounts via Instagram and Facebook
  • Stay up-to-date with digital media trends

Requirements

  • Bachelor’s degree
  • Minimum 1+ year of experience managing social media channels including Instagram, Facebook and/or digital marketing experience.
  • Customer Service experience
  • Strong copywriting and written communication skills
  • Experience with building brand voice
  • Positive attitude and attention to detail are a must
  • Extremely well-organized, can work in a fast paced environment, methodical and efficient, able to bring initiative to a lean startup team. 

Further details:

Compensation: $15/hr

Hours: 40 hours per week

Full-time: contract position (contract-to-hire)

Company Perks:

  • Monthly happy hours with food and drinks overlooking the beach (our office is on the boardwalk of Venice Beach)
  • Monthly team building time with activities and games designed to bring us all together for some fun and team bonding
  • Company outings to escape rooms, volunteer opportunities, beach time, and mre
  • Snacks, coffee and drinks stocked in the kitchen

Before applying, please take a look at our website www.heartbeat.com and do some digging on the business. We're looking for someone who is hungry to take an already exciting startup to the next level, and to be a part of changing the way brands interact with their consumers.


Read Full Job Description

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ModemizrLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • CakePHPFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • SketchDesign

Location

We're located right in the heart of Venice! Our office is right on the boardwalk one block from Starbucks.

An Insider's view of Heartbeat

What’s the vibe like in the office?

We like to have music playing, we're dog-friendly, and we genuinely enjoy each other's company. Everyone at Heartbeat is excited to be here, and each person's personality helps define our growing culture. Our beachside office vibe keeps everything fun and lighthearted, and we're pumped about what we're building.

Kate

COO

What projects are you most excited about?

Working with real people (women in particular) on Instagram!

Lacy

Client Success Manager

What makes someone successful on your team?

Someone who works hard, takes initiative and doesn't confine themselves to just their role. We all help each other because team work actually exists here and we have fun doing it. There's a lot of laughs and love.

Jackie

Operations Associate

How do you make yourself accessible to the rest of the team?

I always try to make myself available, openly communicate and make sure to have fun with my team. We do team lunches and coffee every week which gets us recharged and reconnected!

Jose

Campaign Strategist

What are some things you learned at the company?

I love being part of Heartbeat because we're creating something new and innovative in the marketing space, we believe in fempowerment, and we're in that unique startup phase where we actually have all the pieces to the puzzle and we're just trying to figure out how they all fit together to continue optimizing our product.

Mary Stuart

Director of Partnerships

What are Heartbeat Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
We have several health insurance plan options, and we typically cover 50% of premiums. We're a growing startup, so adding new benefits is a huge focus for us this year.
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
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