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Compliance Specialist

| Santa Monica

Who You Are:

Fair’s Compliance Team is looking for a dynamic individual to assist with responding to customer complaints, managing third party vendor relationships, and providing support in building out its compliance management system. This individual needs to think independently, be a stickler for the details and support the team where needed. In this role, you'll perform a wide variety of critical compliance support and administrative tasks. The team works collaboratively with various stakeholders across the organization to handle various compliance responsibilities. 

What You'll Do:

Complaint Management

  • Responsible for efficient, accurate, timely intake and response to consumer and regulatory complaints which will require research and communicating with service providers and escalating sensitive matters;
  • Daily monitoring of various complaint portals (CFPB, BBB, BCA etc.);
  • Act as a compliance liaison and support the Concierge Team and service providers with complaints or compliance questions;
  • Report on complaint data at least monthly which will be utilized to report complaint trends to the General Counsel and Senior Management;
  • Trend and root cause analysis of complaint types and resolutions related to potential State/Federal Law violations; and
  • Recommend process improvements in response to trend analysis or areas of concern identified during review.

Vendor Management

  • Provide dedicated support to the onboarding and oversight of all new and existing third-party vendor relationships;
  • Perform initial and periodic risk assessments, and other necessary reviews, to identify, measure, and manage third party risks;
  • Partner and work closely with internal stakeholders (i.e. Information Security, Marketing, Business Development, Legal) to facilitate and evaluate vendor relationships;
  • Assist with regulatory, internal, or other third-party audit requests;
  • Prepare regular reporting on vendor risk exposure;
  • Communicate to business units and cross-functional teams regarding vendor issues and escalate to senior management, when applicable; and
  • Assist in the creation and implementation of a software for vendor management.

Other

  • Investigate credit report disputes and respond to the credit reporting agencies/customers accordingly;
  • Performs duties specific to the position and other functions as assigned.

What You’ll Need:

  • BA/BS degree required.
  • Auto or financial industry experience preferred.
  • 4-7 years compliance management or complaint management experience.
  • Strong verbal and written communication skills required to interact with various departments and outside contacts.
  • Strong knowledge of consumer protection regulations (i.e. UDAAP, FCRA, ECOA, OFAC, CFPB guidance etc.).
  • Demonstrate aptitude for identifying and interpreting risks and trends and mitigating controls.
  • Excellent problem solving, time management and organizational skills required.
  • Experience using technology and internet platforms to improve work efficiency.
  • Effective interpersonal and teamwork skills, with an eagerness and willingness to learn and help others.

What You Get:

  • 100% coverage of medical, dental & vision benefits for employee AND their families
  • Equity incentives (it’s only Fair that we are all part owners of the company)
  • 100% paid parental leave for 4 months
  • 401(k)
  • Daily catered lunch and fully stocked kitchen
  • Gym/cellphone reimbursement
  • Green commuter benefits (2 blocks from Metro line)
  • Paid parking
  • Employee referral rewards
  • In-house movie theater
  • Video gaming & happy hours
  • Ping pong/Foosball
  • Diverse & inclusive culture
  • Leadership & mentorship programs
  • Generous vacation
  • Discount on Fair cars 
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • PostgreSQLDatabases

Location

1500 feet to the Santa Monica Pier. 1000 feet to the Downtown Santa Monica Metro stop. Views of the ocean (if you're standing in the right spot).

What are Fair.com Perks + Benefits

Fair.com Benefits Overview

Our name pretty much says it all. It’s our culture. It’s the way we treat our customers, our network of dealers and our fast-growing family of employees. We believe in hard work, and we believe hard work should be rewarded. That’s why we offer equity incentives, 100% coverage of medical, vision and dental premiums for employees and their families, 100% paid parental leave for 4 months, cellphone reimbursement, 401(k) retirement plans and free lunch 5 days a week for every employee. The way we see it, better to be more than fair than not to live up to our name.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
100% coverage for employees, including their spouse/domestic partner and children.
Vision Benefits
100% coverage for our employees, including their spouse/domestic partner and children.
Health Insurance Benefits
100% coverage for our employees, including their spouse/domestic partner and children.
Wellness Programs
Santa Monica employees receive a 20% discount at neighboring yoga studio.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
We offer unlimited PTO for regular, full-time employees.
Generous PTO
We offer 3 weeks vacation for hourly, full-time employees.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Fair offers delicious, healthy catered lunches Monday through Friday. Our menus are vegan and vegetarian-friendly!
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Relocation assistance offered depending on the role.
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Underground employee parking. Outdoor patio space for lunching al fresco.

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