Vice President, People

| Greater LA Area
Are you the kind of executive-level leader who knows that the key to any strategic plan is getting the people aligned? Interested in the challenge of taking an award-winning culture to the next level with a strong focus on developing people and growing the team? Then our Vice President, People role might be the exact thing you’ve been looking for in a sea of HR executive look-alike roles. The VP, People is responsible for thoughtfully designing the employee life cycle to serve ChowNow’s mission, restaurant clients, and ambitious growth plan by helping employees have a rewarding employment experience focused on professional growth.
This executive-level leader works closely with the executive team on our people strategy. You’ll find creative ways to promote and encourage a unique, high-performing, dynamic company culture by translating this vision for each employee group, clarifying roles and goals, and assisting with internal communications. Defining our employer brand and ensuring the organization ranks among the best places to work is a key result for this position.
About the Position:
As the VP, People, you will lead our recruiting, training, and HR administration functions (currently 3 directly/2 indirectly) and report to the CEO. Our company currently has 160 employees and expects to hit 200 by the end of 2018. About 120 employees work at our headquarters in Los Angeles and another 40 work in various metro areas around the country.
About the Team:
At ChowNow we are driven by one purpose: to provide restaurants with the tools needed to compete in an increasingly technical world. Our products help restaurants get online quickly and easily so they can maintain direct relationships with their customers. As the world evolves and new technology platforms emerge, we will be there to help our restaurant clients stay up to speed online.
We’ve been named a Best Place to Work, have been certified as a Great Place to Work, and have a whole bunch of happy employees on Glassdoor!

Working from our Los Angeles office, you will:

  • Create and build a People strategy that aligns and moves the business towards continued growth and innovation.
  • Function as a strategic business partner in the overall growth strategy and as an advisor to senior leadership regarding organizational and management issues.
  • Oversee and approve initiatives to sustain high levels of employee engagement via internal communications, programs, and strategies that promote a positive, healthy, and high-performing work environment.

Within 30 Days, You’ll...

  • Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience).
  • Complete training with all of our customer facing roles (Restaurant Success, Sales, Customer Support).
  • Develop a draft of the ChowNow Employee Lifecycle Journey with the People+Culture team.

Within 90 Days, You’ll...

  • Navigate ChowNow’s move to a large company health benefits plan and execute 2018 open enrollment cycle.
  • Develop roadmap to ensure ChowNow achieves our aggressive employee promotion goals (25% in 2018).

Within 6 Months, You’ll...

  • Launch career mapping process.
  • Build our ChowNow Alumni group to over 50 members on LinkedIn and have it produce 2 recommendation hires.
  • Ensure 75% of ChowNow employees have participated in career mapping conversations.

Within 1 Year, You’ll...

  • Ensure ChowNow is ranked as Best Place to Work by a major outlet.
  • Have our new careers page achieving goals around engagement and opt-in.

You Should Apply If:

  • Experience in a Tech SAAS business serving the needs of a broad range of employees
  • You have 10+ years of experience in human resources and organizational development.
  • You have 5+ years of building & leading employee-centric HR teams that include cross-functional roles (training, recruiting, in addition to core-HR).
  • You have a strong track record and history of creating engaging employee programs.
  • You have the ability to foresee, interpret, and rapidly respond to industry changes by adjusting strategies and realigning priorities accordingly.
  • You have the ability to build out new processes, systems, and structures as well as optimize existing ones.

About Our Benefits

  • Competitive salary
  • Ongoing training and growth opportunities
  • A "best place to work" winner multiple times where we focus on creating a great employee experience
  • Rock solid medical, dental, and vision plans
  • 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
  • 6 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 6 Weeks of Paid Pregnancy Leave
  • Employer-contributing student loan assistance program
  • Commuter benefits (including Uber Pool)
  • Employee Stock Incentive Plan
  • Quarterly Industry Speakers Series
  • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion)
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly
  • Enough freedom to spread your wings while still holding you accountable
  • Fully stocked kitchen and cold brew on tap

ChowNow is committed to an inclusive and diverse work environment. Our policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. ChowNow will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • WebpackLibraries
    • JestLibraries
    • EnzymeLibraries
    • Ember.jsFrameworks
    • BottleFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen


The ChowNow HQ is in the heart of LA's tech scene. Playa Vista is near the beach, the freeways, the airport, & the tech industry action.

An Insider's view of ChowNow

What are some social events your company does?

Where do I begin?! There’s the ChowNow book club, running club, DineNow, our coffee-match program... Basically if there’s a will, there’s a way to integrate and meet just about anybody! DineNow is a favorite of mine where every month we mark our calendars and head out to a local LA restaurant for a delicious reminder of why our work is so valuable.


Talent Sourcer

How has your career grown since starting at the company?

Starting as a graphic design intern and now working as a front-end developer I can definitely attest to ChowNow being an amazing place to grow your career. I've been here a little more than 5 years, and am still growing constantly both personally and professionally.


Front End Engineer

How do your team's ideas influence the company's direction?

As ChowNow’s Director of Client Operations, my teams are responsible for handling the implementation of our products and services into restaurants. Because we interact with restaurants every day, we are able to act as informants to ChowNow and help drive our product and services roadmap to solve the most pressing problems our client's encounter.


Director of Client Operations

How does your team reward individual success?

Individual success is more than metrics. It’s about being celebrated by your peers when you work hard to accomplish your goals. This takes different forms like winning Weekly Spotlight—or the Frog Trophy, which goes to the top performer because everyone deserves to be recognized for their accomplishments and celebrated amongst the company.


Lead Customer Support Representative

What are ChowNow Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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