Senior Manager / Director, Talent Acquisition

| Greater LA Area

Build a high-performing team. Our People Operations team achieves this mission by recruiting the right talent, equipping them with the right resources to make an impact, and growing our Titans into the right career paths that best match their individual talents and interests. We are united in our passion and desire to unlock the extraordinary potential of every single person in our organization: so that we may lose, learn, and win as a team. Every day is an opportunity for change; and for our People Operations team - it is an opportunity to make a positive difference in the employee lives we touch.

The Sr. Manager / Director, Talent Acquisition will be responsible for helping us build and grow our Titan employee base by leading the charge in continuously growing our team. You will deeply embed yourself and understand/anticipate hiring needs, develop a multi-faceted approach and strategy to fill these roles with world class talent, set challenging goals, and lead and motivate your team of talented expert recruiters to execute upon these audacious goals, while also rolling up your sleeves and closing the most challenging of roles. You are not only an expert lead recruiter but also a people-oriented leader who works side-by-side with your team focuses on developing and honing their skills; while also serving as a strategic business partner to the leadership. You serve as a thought leader on the broader talent acquisition leadership team, contributing to overall vision and strategy and leading team-wide initiatives to continuously support the growth and development of the talent acquisition team.

Responsibilities:

  • Build, mentor, develop and lead team of recruiters to crush recruiting goals in terms of # of offer accepts, starts, time to fill, and quality of hires for ServiceTitan 
  • Serve as a business partner to the teams by understanding business priorities, aligning/understanding/anticipating hiring needs to business priorities, developing a prioritized hiring plan, setting goals, leveraging multi-faceted recruiting strategies, and leading the team in partnership with business to execute on these goals 
  • Monitor and manage team performance by understanding end-to-end recruitment funnel metrics and holding team members accountable as well as developing team members to continuously improve their skills 
  • Act as a lead / expert recruiter serving as a role model to the team and working on the most difficult of roles 
  • Ensure accountability of hiring managers and recruiting team members for consistency, efficiency, and effectiveness in recruiting processes
  • Evaluate and maintain high standards for our job requirements, descriptions, candidate experience, and overall candidate quality and alignment to ST goals and culture. Serves as a true role model embodying all that a Titan should be
  • Ensure recruiters and hiring managers have the knowledge and tools they need to be successful
  • Lead learning and developing efforts to continuously improve the skills and talent within the broader recruiting team 
  • Participate in and host recruitment events to drive awareness of the company and brand, speaking at panels and events and learning best practices
  • Partner with Operations Lead and Head of Talent Acquisition on executing our vision, contributing to our recruiting strategy, and delivering results

Requirements:

  • Bachelor’s degree + 8+ years of recruiting experience, with minimum 2 years in a recruiting leadership role, ideally in fast-paced high growth environment and ideally in technology
  • Direct experience managing a hiring team, including hiring and training new team members 
  • Proven track record of success in terms of hiring #s, candidate experience, candidate quality, time to fill, recruiter performance improvement, and overall business success in terms of teams they recruited for 
  • Experience scaling an organization/team from 100 to 200 in a short period of time 
  • Ability to develop long-term solutions versus short-term quick fixes 
  • Experience owning and reporting recruiting metrics 
  • Vigorous / strong organization and prioritization
  • Proven track record of diverse talent attraction leadership, including creative sourcing solutions and programs, established relationships with hiring managers and team development 
  • A constant learner who is always testing out new innovative techniques and encouraging the team to do the same to maximize impact
  • Deep passion for providing a great candidate experience 
  • Strong tendency toward action and getting things done
  • Excellent verbal and written communication
  • Ability to influence without authority commanding accountability
  • Experience with Greenhouse ATS preferred 

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.

Inc 5000 Best Workplaces 2018
Los Angeles Business Journal Best Places to Work 2018
Forbes Cloud 100 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company for 2017
Inc. 5000 – America’s Fastest Growing Companies 2017
Forbes - Next Billion-Dollar Startup List 2017

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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