Recruiting Operations Lead

| Greater LA Area

 ServiceTitan is seeking a Recruiting Operations Lead who wants to improve the efficiency and productivity of the Talent Acquisition team.

What you’ll do

  • Develop the recruiting operations roadmap to infuse process and programs into ServiceTitan that align with both the recruiting and business goals
  • Track, analyze, and report on PeopleOps Key Performance Indicators: time to fill, source of hire, candidate experience, quality of hire, etc. Leverage this data to partner effectively to serve as inputs in developing and tracking performance against annual and quarterly recruiting goals and strategy for the Talent Acquisition team in partnership with VP of Talent and People. This includes surfacing insights with key team members for action.
  • Spearhead and implement recruiting initiatives: internships, referral program, recruiting partnerships, employment branding
  • Onboard new recruiters and coordinators with training, best practices, technical and moral support
  • Act as the recruitment liaison, point of contact, and subject matter expert for key cross-functional departments such as Finance, Marketing and Customer Success.
  • Create meaningful relationships with recruiters and recruiting leadership to uncover the areas for improvement and learning opportunities across the organization.
  • Evaluate technical tools and capabilities and drive adoption of new technologies and ways of working, including vendor selection and implementation

What you’ll need

  • 4 + years’ experience in talent acquisition and operational effectiveness
  • Passionate about recruiting and streamlining operations for the TA team
  • Deep understanding of the recruiting lifecycle and how to best optimize it for efficiency and quality
  • High-impact communication skills with ability to present complex data in logical, concise and insightful ways
  • Advanced data manipulation capabilities including reporting (ad hoc, dashboards, scorecards)
  • Ability to oversee and deliver across multiple tasks and deadlines in a fast-paced environment
  • Strong project management, communication and collaboration skills
  • Growth mindset, seeks feedback and strong desire to improve
  • Flexible and ability to shift priorities when needed
  • Proven ability to build and maintain lasting relationships with business partners, stakeholders and team members
  • Vendor management; ability to build strong relationships while driving results
  • Experience with Greenhouse Applicant Tracking System preferred
  • Bachelor’s degree in Human Resources or related field preferred

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.

Los Angeles Business Journal Top 100 Fastest Growing Private Company for 2017 
Inc. 5000 – America’s Fastest Growing Companies 2017
Forbes - Next Billion-Dollar Startup List 2017

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Learning & Development Specialist

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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