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Real Estate Workplace Services Manager

| Greater LA Area

Our Finance and Operations team is a dynamic, relatively small group, that produces super high quality output. We have built a world class, fully automated and integrated SaaS financial and reporting infrastructure, that allows us to move quickly, with a high degree of accuracy and predictability. Unlike traditional companies, where finance teams are typically the police cops and nay-sayers, we are a team that tries to say "yes" first. How can we help solve your problem? How will this investment improve our business? We are a dedicated, hard working team, quick to have fun, and we enjoy our amazing culture!

Real Estate & Workplace Services Manager

ServiceTitan is looking for a Real Estate & Workplace Services Manager/Specialist who will be responsible for managing our Glendale office to provide a safe, clean and healthy environment for our high performance ServiceTitan team. We’re looking for a highly competent, high energy, relational person to make a huge impact to a growing team. Responsibilities will include workspace planning, coordinating the design & construction of new work spaces, overall asset and inventory management, and maintaining day to day ops budget.

What you'll do:

  • General oversight and management of employee workspaces, providing a safe, clean, healthy and enjoyable work space, so ServiceTitan employees can excel at what they do.
  • Coordinate with ongoing equipment repairs and maintenance (computers, printers, phones, data wiring etc).
  • Light IT troubleshooting (printers, wifi, networking) with IT personnel
  • Occupancy planning, moves and restacks, etc 

New Employee Equipment and Workspaces

  • Work with New Employee Orientation team to configure and setup new workstations for new ServiceTitan employees
  • Determine computing needs and ordering new machines for existing and new employees
  • Provide ergonomic furniture solutions

Real Estate Expansion Projects

  • Manage Real Estate coordination activities for acquiring remote workspaces
    • Lease activities
    • Construction activities
    • Networking setup
  • Space & Infrastructure:
    • Coordinating team needs with Architect’s space planning and design

Fixed Asset Inventory Management

  • Manage the procurement and ongoing management of ServiceTitan’s Fixed Assets (furniture, equipment, computers)
  • Implement a Fixed Asset tracking software system and related processes

Reporting / Analysis

  • Work with Senior REWS Manager to develop reports and dashboards that include capacity planning for headcount projections, capacity charts, vacancy rates, density, employee turnover, and space allocations in our Glendale office.
  • Be the local Real Estate Business Partner to work with Senior REWS Manager during annual budgeting process (lease space costs, cost ratios, furniture and equipment purchasing / projections, expansion needs).
  • Ad Hoc reporting and analysis

What you'll need:

  • BA/BS degree
  • Significant direct experience in facilities management, real estate, and workplace services
  • Ability to work in a fast-paced business environment
  • Experience developing and managing budgets, headcount planning, capacity planning
  • Strong communication, relational and influencing skills, with a strong bent towards problem solving, with a strategic perspective
  • Excellent communication skills with the ability to convey information to internal and external stakeholders in a clear, focused and concise manner
  • Proven experience in successfully managing multiple projects/tasks simultaneously and under pressure while meeting deadlines

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Workplaces, 2018
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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