US Royalties Shared Services Manager

| Greater LA Area

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

 

Job Functions:

UMG is currently seeking a person to fill the role of Manager for the UMG Royalties Shared Services Department. In this role, the Shared Services Manager will manage the Vendor Management group:

 

Supervise the Vendor Management team including interviewing, hiring, training and monitoring employee performances, conducting performance appraisals and time card review/approvals.

 

Act as the primary liaison with Artist Royalties team, providing oversite and escalation of Artist vendor issues for Artist Directors and Label managers.

 

Manage the Vendor requests including:

  • Processing Vendor Setup, Change of Address, ACH, Wires, Change of Payee as well as other banking and tax processes for UMG Royalties Artist and Copyright clients
  • Provide training and policy oversite for Vendor Management staff
  • Provide escalation for Vendor and VIP issues to the Shared Services Senior Manager and the UMG Royalties Customer Services team
  • Monitor and measure Vendor requests using Zendesk tools

 

Manage the Shared Services Bad Address Project and Returned Statement Project

  • Train the Shared Services Royalty Clerk on Bad Address and Return Statements policies and procedures
  • Facilitate the Bad Services status reporting and metrics with Shared Services Senior Manager
  • Provide metric reporting for the Returned Statement project to Royalty Executives
  • Act as liaison with other Royalties Artist and Copyright teams on Bad Address and Returned Statement policies

Act as the Liaison with key UMG groups for Vendor Management and escalations including:

  • Artist Royalties Label Management and Directors
  • Copyright Label Management and Directors
  • UMG Royalties Customer Services team
  • Technology and Training Directors


Act as
primary liaison with Financial Services to clarify banking and tax policies, process improvements and coordinate Application rollouts (i.e. Uniport).

Administer the US Royalty Portal (USRP) system including:

  • Royalty Account management and processing
  • Recommend new USRP features
  • Participate in USRP maintenance releases for bug testing and new enhancements

Update Shared Services Knowledge Base

 

  • Participate in reviewing and revising all Shared Services documents for external clients (i.e.: Change of Address forms, ACH forms, Wire forms, Change of Payee forms etc.)

 

Participate in special projects as assigned

Overtime and work on Saturday's are required during the peak Vendor Management processing periods (normally in February and September).

 

Job Requirements:

Skills/Abilities:

Knowledge of UMG Royalty Artist domestic workflow process with experience setting up royalty accounts, article linking, and statement creation preferred

Must be able to prioritize and delegate staff workload to meet deadlines

Ability to effectively motivate, teach and manage staff

Knowledge of TRACS (AS400 systems), R2, RDW, SAP, and Zendesk preferred

Strong analytical, organizational and problem-solving skills with attention to detail

Ability to meet deadlines and work well under pressure in a fast-paced environment

Excellent Customer Service Skills

Excellent written and verbal skills

Learning agility

Bias to action

Perseverant and accountable

Collaborative nature

Experience:

Minimum of 3-5 years' experience with Universal Music Group preferred

Education:

4-year college degree preferred

Universal Music Group is an Equal Opportunity Employer.

 

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

 

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Location

UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

An Insider's view of Universal Music Group

What’s the vibe like in the office?

Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

How do you collaborate with other teams in the company?

Our team serves departments across the company by providing feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

Ashia Coleman

Junior Windows Systems and Application Administrator

What makes someone successful on your team?

Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

Todd Hancsicsak

Director, Rights & Repertoire Technology

What does your typical day look like?

There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

Gauri Gohokar

Project Manager

What are Universal Music Group Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
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Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Fitness Subsidies
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