Senior Manager, Accounting Innovation

| Greater LA Area

The Senior Manager, Accounting Innovation is responsible for enhancing the customer journey and driving accounting innovation for customers in a manner that shapes BlackLine's vision to become the model customer-centric SaaS company. This individual works with the CSO to develop, communicate, and execute programs that will optimize the customer experience and are tied to BlackLine's strategic objectives. The Senior Manager, Accounting Innovation passionately champions best-in-class solutions across BlackLine's business units, products and services, resulting in business growth, optimized product use, market-leading customer loyalty and advocacy, internal team alignment and high engagement from all BlackLiners.
Responsibilities:

  • Enable and Optimize the Voice of the Accountant (VoA) Program
    • Develop and maintain several mechanisms, including the Customer Advisory Board and the Internal Accountant Advisory Board, to effectively infuse the voice of the innovative accountant in the aligned cross-functional strategic objectives of the company
    • Gather, synthesize and communicate insights from passive and active listening mechanisms such as the user advisory groups, customer visits, and surveys
    • Identify meaningful customer insights that help the business evolve their respective disciplines (Marketing, Product, the Customer Team and Sales) with a keen understanding of customers' wants and needs
    • Develop, monitor and maintain a closed loop feedback process which includes actionable recommendations that promote the Voice of the Accountant
  • Promote/Encourage an Accounting Transformation for Customers/Prospects
    • Partner with selected customers to help them see the possibilities of a finance transformation and define a roadmap with BlackLine as the foundation to complement their ERP
    • Lead and assist customers along their finance transformation journey, ensuring that BlackLine is optimized and that there is an optimal customer focused partnership for key customers
  • Identify and drive messaging that makes compelling arguments for the adoption of BlackLine.
  • Monitor and measure success with metrics that demonstrate improvement in churn and attrition, new product adoption and BlackLine's Net Promoter Score.
  • Track effectiveness of customer/prospect visits, CPE and other events
  • Lead initiative for BlackLine Distinguished Awards Program
  • Identify and initiate business development opportunities such as Retired Public Accounting Partners Referrals
  • Support CSO's Brand as Recognized Accounting Transformation Expert and BlackLine Spokesperson
    • Maintain current, up-to-date knowledge of what's going on in the world of accounting including challenges and available solutions
    • Identify speaking opportunities at Accounting Transformation Events (non-BlackLine specific)
    • Maintain Anonymous Accountants social media initiative
    • Partner with Marketing on webinars, YouTube videos and other digital marketing efforts

Qualifications:

  • 5-7 years' experience in a customer-facing leadership role
  • 5-7 years' experience with BlackLine, a plus
  • 7+ years' domain experience in accounting, auditing and/or finance
  • An intense customer focus, intellectual curiosity and ability to convert customer signals to a clear, concise story
  • A hunger for leading accounting transformation activities
  • Demonstrated ability to build relationships and trust with clients, while identifying and assessing client opportunity and risk
  • Highly skilled at problem solving and providing customer focused solutions
  • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
  • Ability to quickly grasp and distinctly explain technological and business concepts


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

BlackLine’s headquarters feature open work stations, informal lounge areas, a game room, a music room, quiet pods, training areas, and more.

What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, food, drinks, games, and so much more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
BlackLine provides employees with a 401(k) matching plan.
Employee Stock Purchase Plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
BlackLine hosts company outings several times per year.
Game Room
Our game room includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Some Meals Provided
Parking
We offer employees free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

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