Payments Analyst - Style

| Greater LA Area

FabFitFun is one of the world's fastest growing ecommerce and digital media companies, delivering everything a woman needs to feel great from the inside out -- both digitally and physically through our seasonal subscription box.

We are seeking a Payments Analyst to join our FabFitFun Style team. FabFitFun Style is a fashion concierge service, offered exclusively to FabFitFun members, tailored to fit their unique shape and lifestyle. Launched as a pilot early last year, the Style program has since become a coveted new offering of the FabFitFun membership with significant potential for customer and business impact at scale.

This newly created role will work closely with our Marketing and Customer Service teams and be responsible for preparing new customer accounts, charging customers, and performing post payment analysis to reconcile outliers and be instrumental in assisting the Style team with managing the whole financial life cycle of an order. Our ideal candidate will possess a passion for making sense of complexity, a deep understanding of transactional businesses and an incredible work ethic.

What You’ll Do:

  • Support our Style marketing and customer service teams to manage the functions of batching, charging and management of post payment analysis
  • Work closely with the Style team to develop and update weekly reporting for revenue, returns, and customer behavior
  • Own the order management process by processing and keeping track of customer payments and refunds
  • Reconcile discrepancies in charging and invoicing as well as returns
  • Collaborate with the CS team to mitigate any potential customer issues caused during order processing and charging

What You'll Bring:

  • 3+ years of financial analysis or Accounting experience
  • Bachelor’s Degree in Finance, Accounting, Business or related field
  • Experience creating advanced reports in Excel
  • Prior experience or knowledge of Recurly or similar eCommerce platform
  • Ability to work effectively, meet deadlines, and switch gears comfortably in a fast­-moving startup environment
  • Self-starter who can manage and track the billing, returns, sales lifecycle process from start to finish
  • A collaborative team player with a positive attitude
  • Bonus points if you have:
    • Experience with a subscription or eCommerce business model
    • Knowledge of SQL
    • Familiarity with BI dashboards (e.g. Chartio)

What You’ll Get:

  • Daily impact on a ground floor start-up within an emerging company
  • Comprehensive benefits with medical, dental, vision, and 401K
  • Flexible PTO policy
  • Free FabFitFun subscription and a quarterly Add-on credit
Read Full Job Description

Technology we use

  • Engineering
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Location

In the heart of West Hollywood! Close to many staples of the LA area including The Beverly Center, The Grove and popular restaurants and bars.

What are FabFitFun, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Stocked Kitchen
Stocked kitchen with amazing snacks that suit both looking for something healthy or a sweet treat in the afternoon. Kombucha & cold brew also on tap!
Some Meals Provided
FabFitFun offers 3 catered a meals a week at our HQ in West Hollywood. Breakfast provided on Monday, while Lunch is provided on Tuesday and Friday.
Parking
Paid parking available for all of our employees with a paid parking incentive for those who commute to the office and don't require a parking spot or vouchers.
Pet Friendly
Dog friendly office!
Fitness Subsidies
You will have access to our online digital streaming platform (FabFitFun TV) that hosts a library of online fitness classes from top studies. Also hosted fitness classes every quarter in nearby gyms.

Additional Perks + Benefits

Generous compensation package and extensive benefits. 12 weeks’ paid parental leave. Free FabFitFun subscription and tons of beauty freebies! Daily impact on personalizing the FabFitFun member experience.

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