Customer Support Specialist - Accounting

| Greater LA Area

We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

Customer Support Specialist - Accounting

As a Customer Support Specialist – Accounting you will be a core piece of the support team, influence the company's continued success, and represent the face of ServiceTitan to its customers. The Accounting Specialist will act as a unique resource for all of ServiceTitan and be a true expert in the integration with QuickBooks and other accounting software.

What you'll do

  • Increase Support team knowledge by assisting with Quickbooks/accounting-related cases
  • Partner with CX Leads on projects requiring additional assistance
  • Perform “standard” support ticket work on a weekly basis to improve and maintain ServiceTitan product expertise
  • Support ServiceTitan employees requesting assistance in QuickBooks/accounting
  • Maintain high levels of satisfaction as measured by targeted post-interaction surveys
  • Provide “standard” support during peak periods
  • Travel to and take part in ServiceTitan tenant go-lives as required
  • Create and maintain QuickBooks/accounting documentation and training resources

What you'll need

  • Demonstrated expertise in QuickBooks and accounting procedures (MUST HAVE)
  • Experience building and implementing accounting processes
  • Experience with Account Receivable and Account Payable transaction lifecycles
  • Excellent people skills: must be personable, patient, and good-humored
  • An efficient and effective problem-solver
  • Intelligent, quick thinking, and fast learning
  • Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
  • Must be able to juggle many simultaneous tasks
  • A team player with strong communication and organizational skills—and an ability to “roll with the punches”
  • Outstanding verbal and written skills. Must be able to communicate ideas clearly to both customers and co-workers
  • Must be willing to travel up to 20% of the time.

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Inc 5000 - Best Workplaces 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies to Work 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company for 2017
Inc. 5000 – America’s Fastest Growing Companies 2017
Forbes - Next Billion-Dollar Startup List 2017

Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • MySQLDatabases

Location

801 N Brand Blvd #700, Glendale, CA 91203
801 N Brand Blvd #700, Glendale, CA 91203

Insider's spotlight

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Learning & Development Specialist

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Daily Meals Provided
Game Room
Stocked Kitchen
Happy Hours
Parking
More Jobs at ServiceTitan Inc.64 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Sales
Content
Project Mgmt
new
ServiceTitan Inc.
Developer
new
ServiceTitan Inc.
Project Mgmt
new
ServiceTitan Inc.
Project Mgmt
new
ServiceTitan Inc.
Data + Analytics
new
ServiceTitan Inc.
Product
new
ServiceTitan Inc.
HR
new
ServiceTitan Inc.
HR
new
ServiceTitan Inc.
Product
new
ServiceTitan Inc.
Sales
new
ServiceTitan Inc.
Sales
new
ServiceTitan Inc.
Operations
new
ServiceTitan Inc.
Finance
new
ServiceTitan Inc.
Developer
new
ServiceTitan Inc.
Design + UX
new
ServiceTitan Inc.
Operations
new
ServiceTitan Inc.
Operations
new
ServiceTitan Inc.
Product
new
ServiceTitan Inc.
Product
new
ServiceTitan Inc.
Sales
new
ServiceTitan Inc.
Project Mgmt
new
ServiceTitan Inc.
Operations
new
ServiceTitan Inc.
Finance
new
ServiceTitan Inc.
Operations
new
ServiceTitan Inc.
Developer
new
ServiceTitan Inc.
Developer
new
ServiceTitan Inc.
Operations
new
ServiceTitan Inc.
Developer
new
ServiceTitan Inc.
Data + Analytics
new
ServiceTitan Inc.
Sales
new
ServiceTitan Inc.
Finance
new
ServiceTitan Inc.
Project Mgmt
new
ServiceTitan Inc.
Operations
new
ServiceTitan Inc.
Marketing
new
ServiceTitan Inc.
Sales
new
ServiceTitan Inc.
Sales
new
ServiceTitan Inc.
Operations
new
ServiceTitan Inc.
Finance
new
ServiceTitan Inc.
Operations
new
ServiceTitan Inc.
Operations
new
ServiceTitan Inc.
Operations
new
ServiceTitan Inc.
Finance
new
ServiceTitan Inc.
Sales
new
ServiceTitan Inc.
Project Mgmt
new
ServiceTitan Inc.
Project Mgmt
new
ServiceTitan Inc.
Finance
new
ServiceTitan Inc.
Operations
new
ServiceTitan Inc.
HR
new
ServiceTitan Inc.
Operations
new
ServiceTitan Inc.
Developer
new
ServiceTitan Inc.
Developer
new
ServiceTitan Inc.
Sales
new
ServiceTitan Inc.
Finance
new
ServiceTitan Inc.
Operations
new
ServiceTitan Inc.
Operations
new
ServiceTitan Inc.
HR
new
ServiceTitan Inc.
Marketing
new
ServiceTitan Inc.
Sales
new
ServiceTitan Inc.
Sales
new
ServiceTitan Inc.
Data + Analytics
new
ServiceTitan Inc.
Developer
new
ServiceTitan Inc.
Developer
new
ServiceTitan Inc.