Telcom Systems Administrator

| Greater LA Area

Centerfield develops intelligent Big Data driven marketing and sales technology utilizing real time biddable media (RTB), automated call routing and customized scripting. Our proprietary platform, Dugout, combined with our 1500 person sales and retention center delivers new customers at scale to many of the leading brands worldwide.

Job Description

In this role, the Telecom Administrator will share responsibility for the day to day administration of technology solutions which enable world-class sales engagements and drive efficiencies within the business. Reporting to the General Manager of Centerfield’s Sales Center, the successful candidate has prior experience as an Administrator in contact centers and has hands-on experience with at least one major telephony manufacturer in the Contact Center space. Candidates with NICE InContact solutions experience should definitely apply. Working knowledge of Asterisk and other open source platforms is also a plus.


Contact Center Technology

  • Creates, maintains, and updates the Centerfield’s proprietary call center applications used for call and screen recordings including Central, QM, WFM, Reporting, and Speech Analytics.
  • Creates, maintains, and updates the IVR configurations based on requirements from the business leadership.
  • Analyzes, diagnoses, and resolves application problems related to Centerfield’s contact center technology.
  • Works with developers, QA staff and others for continuous process improvements and high-quality deliveries on time.

Contact Center Maintenance

  • Collaborates with other agency staff to maintain application and network security as related to Centerfield’s contact center technology.
  • Monitors applications to ensure compliance with licensing agreements and system availability.
  • Provides training and technical assistance to IT and other staff on Centerfield’s contact center technology software and related issues
  • Performs on-call or scheduled after hours work as required.
  • Performs related work as assigned.


  • Bachelor's degree from an accredited college or university.
  • High school diploma or equivalent and additional full-time, related experience may substitute for the required education on an equivalent year for year basis.
  • Five (5) years of full-time, recent system administration experience.
  • Two (2) years administering contact center environment.
  • Experience may be concurrent.

Preferred Qualifications

  • Experience in cloud based (NICE In-Contact, Five9, Avaya, 8x*, etc.) contact center design and support.
  • Experience with VOIP and IT Infrastructure technologies, such as DNS and Windows 10
  • Experience with DevOps, Agile, ITIL methodologies and practices.

Why Centerfield?

  • Competitive salary, and profit sharing bonus
  • 401K match – Fully Vested Day 1
  • Take a break when you need it – unlimited PTO
  • Award winning culture & unprecedented team spirit
  • Fully stocked break rooms with drinks, snacks
  • Paid volunteer days
  • Monthly team games/competitions/catered lunches
  • Team outings (Ball games, BBQ’s, Parties, etc.)
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • TalendFrameworks
    • JenkinsFrameworks
    • Apache StormFrameworks
    • Rabbit MQFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • AWSDatabases
    • RedshiftDatabases
    • Apache DruidDatabases
    • Google AnalyticsAnalytics


Silicon Beach!

An Insider's view of Centerfield

How does your team reward individual success?

We have a bonus program that's based on individual performance and the best part about it is that it's paid quarterly so you're constantly getting a bonus check. We also have a quarterly all-star award which is rewarded to someone once a quarter who went above and beyond - and not only do they get a plaque but they get a cool prize too.



How do you collaborate with other teams in the company?

The media buying team collaborates with other teams on a daily basis in order to ensure that our campaigns run smoothly. We use multiple different channels to collaborate, especially Slack. We have slack channels for each department which allows us to easily communicate with other teams when we need their help.


Search Engine Marketing Media Buyer

How does the company support your career growth?

We have a strong focus on people development and making sure our employees feel supported throughout their career. We promote from within and take risks on our talent by giving them broad scopes of responsibility. We've also rolled out a 3 month management training program that focuses completely on them and their unique leadership style.


Director of HR

How do you make yourself accessible to the rest of the team?

We have an open door policy and extremely flat culture organization, where the executive team is highly focused on execution and daily measurable results. The team leads by “getting their hands dirty” every day and works collaboratively with team members from each department.



What’s the vibe like in the office?

The vibe in our office is friendly, laid back and casual, but don’t let that fool you-everyone is always hard at work! You can tell people care about their individual performance as well as their contribution to the company’s mission. While consistently busy, we still make time to socialize and catch up with each other and have fun!


Culture Manager

What are Centerfield Perks + Benefits

Centerfield Benefits Overview

Sometimes the lines between work / life balance blur and at Centerfield, we embrace that. We know employees have many options when choosing a place of employment today and we aim to provide the most robust benefits package with an award winning culture.

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies

Additional Perks + Benefits

Qaurterly Bonuses, Frequent Social & Community Service Events and a Casual Work Environment.

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