Salesforce Engineering Manager

| Playa Vista
Are you obsessed with architecting solutions that drive productivity for the organization? Do you enjoy building and scaling systems to help people work smarter and faster? Are you a certified expert on Salesforce.com with a strong understanding of Salesforce.com applications and integrations? If so, we may have the perfect position for you.
As our Salesforce Engineering Manager, you will have an active role within the Operations department leading the team that designs and builds the most effective architecture for our CRM and selecting various software applications that integrate into our instance allowing us to work fast, work smart and best serve our customer.

Candidates are required to have extensive architectural experience with Salesforce instances, must have managed Salesforce integrations with other software solutions, and have been certified as a Salesforce Technical Architect, System Architect or Application Architect. This role has nearly limitless ability to influence our organization and work cross-functionally with all teams.

About the Position:
We’re looking for someone who is highly-motivated and relentless in helping internal clients perform duties as quickly, efficiently and painlessly as possible. In this role, with the input from key stakeholders, you will design and build the most effective architecture for our CRM and integrated applications to work fast, work smart and best serve our customer. Evolving tools and data will be will be an integral aspect of the role, to scale the capacity and capabilities of the CRM team in achieving overall sales, marketing, account management, and customer service objectives. With your expertise, you will choose and implement business applications and influence the design of features that improve the reliability of our systems. You also define the scope of projects and oversee execution.
You will be able to turn vision into reality, ensuring that all departments are heard and represented in the solutions we build. You will take complete ownership of our business operations systems and watch them closely to ensure we have the processes needed to continue to do great work.

This role reports directly to the COO, is responsible for one direct report, and will be expected to increase the size of the team as the needs of the company expand.

Within One Month You'll:

  • Complete our ChowNow onboarding (Ramp Camp)Learn the ins and outs about ChowNow and our product
  • Shadow each department for an in depth look into how each team plays their part.
  • Complete training with our IT Team and one of our Team Leads to learn how to access and use all internal tools, including Google Apps, Slack, Dropbox, Salesforce, ChowNow Admin
  • Learn the architecture of our Salesforce.com instance and understand current employee practices with the tool
  • Understand the current and forecasted system needs of each business unit within the organization
  • Work with internal business groups to acquire a deep understanding of business demands

Within Three Months You’ll:

  • Establish processes for a Help Desk for our CRM and have hired and trained staffing to help our team
  • Work with IT and other stakeholders to identify upgraded telephony software that integrates into our Salesforce.com instance
  • Work with Sales, Client Services and other stakeholders to evaluate opportunities to create better processes and architecture in our Salesforce.com instance
  • Create relationships with our community of software vendors
  • Establish departmental meeting schedule with direct reports and create communications to keep interested stakeholders updated about current and future projects
  • Work with sales leadership to scope and design training of a best in class sales and marketing operations teams who will provide data driven insights

Within Six Months You’ll:

  • Proceed with new architecture and rebuilding of our current Salesforce.com instance
  • Proceed with creating integrations between Salesforce.com and telephony, marketing, and financial software
  • Establish periodic workshops for our employees to attend so that they can hone their skills in our CRM and other software instances within your control
  • Continue your evaluation of corporate systems with the goal of optimizing toolsets and user experience for our employees
  • Have hired and trained personnel for our sales and marketing operations teams

Within Twelve Months You’ll:

  • Complete the rebuilding of our Salesforce.com instance
  • Complete integrations into our telephony, marketing and finance software
  • Have helped executive team and department leaders to develop the dashboards that provide them with the key business intelligence to effectively manage their business units
  • Establish knowledge and awareness of various systems and products in the market that can enhance our employees’ and clients’ ChowNow experience and you’ll present business cases to executive stakeholders for upgrading systems when beneficial
  • Build processes and infrastructure that don’t currently exist

Joining The Team Has Its Perks

  • Competitive salary
  • Ongoing training and growth opportunities
  • A "best place to work" winner multiple times where we focus on creating a great employee experience
  • Rock solid medical, dental, and vision plans
  • Unlimited PTO; paid holidays; we expect you to work hard, but still enjoy your personal life
  • Six weeks of fully paid primary parental leave and two weeks secondary leave.
  • Employer contributing student loan assistance program 
  • Commuter benefits (including Uber Pool) 
  • Employee Stock Incentive Plan 
  • Quarterly Industry Speakers Series
  • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion)
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly
  • Enough freedom to spread your wings while still holding you accountable
  • Fully stocked kitchen and cold brew on tap

About the Team:At ChowNow, we are passionate about serving the needs of over 8,000 restaurants to help them compete in an increasingly technical world. Our team works on products focused on restaurant clients and their diners (who transact over $1,000,000 daily on the ChowNow platform). We believe positive relationships make our team able to do more with less. You will collaborate, learn, teach, and experiment with new approaches to getting big things done together. Our team is located in the Playa Vista neighborhood and tech hub of Los Angeles — 5 minutes from both the beach and the freeways. We believe in equal opportunity for all, and you should too. We’ve been named a Best Place to Work, have been certified as a Great Place to Work, and have a whole bunch of happy employees on Glassdoor. We are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • WebpackLibraries
    • JestLibraries
    • EnzymeLibraries
    • Ember.jsFrameworks
    • BottleFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

The ChowNow HQ is in the heart of LA's tech scene. Playa Vista is near the beach, the freeways, the airport, & the tech industry action.
12181 W Bluff Creek Dr, Playa Vista, CA 90094

Insider's spotlight

What are some social events your company does?

I originally started the DineNow program for selfish purposes... I just wanted to eat good food and spend time with my co-workers outside of the office because they were so awesome! It ended up blossoming into a great event we do monthly where we gather together at a delicious local spot. It's a great bonding experience.

Ari

Director of Customer Support

How has your career grown since starting at the company?

Starting as a graphic design intern and now working as a front-end developer I can definitely attest to ChowNow being an amazing place to grow your career. I've been here a little more than 5 years, and am still growing constantly both personally and professionally.

Kim

Front End Engineer

Perks of working here

401(K)
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Dental
Health Benefits
Generous Parental Leave
Parking
Recreational Clubs
Stocked Kitchen
Unlimited PTO
Vision
Volunteering Opportunities
More Jobs at ChowNow16 open jobs
All
Design + UX
Developer + Engineer
HR
Marketing
Operations
Product
Sales
Design + UX
new
ChowNow
Sales
new
ChowNow
HR
new
ChowNow
Developer
new
ChowNow
Operations
new
ChowNow
Operations
new
ChowNow
Product
new
ChowNow
Product
new
ChowNow
Operations
new
ChowNow
Developer
new
ChowNow
Developer
new
ChowNow
HR
new
ChowNow
Developer
new
ChowNow
Marketing
new
ChowNow
Developer
new
ChowNow