QA Automation Lead (Salesforce)

| Greater LA Area

ServiceTitan is looking for a QA Automation Lead to become a key member of our Salesforce Team. ServiceTitan is heavily investing in it’s CRM infrastructure and this person will play a lead role by managing the end to end Software Test Life Cycle(STLC ) for Salesforce applications using various testing methodologies. This role will be responsible to build and craft test strategies from scratch to success.

What you’ll do

  • QA Automation Lead / Senior Testing Specialist will be responsible for analyzing the project/user stories requirements and develop a testing strategy, test case development, testing, tracking and reporting to ensure quality Salesforce solution.
  • Create and maintain project deliverables to ensure test plans, scripts, acceptance criteria, results, defect logs are thoroughly and consistently documented/versioned using a standard template and centralized repository(Confluence)
  • Execute manual and automated test cases/scripts to ensure delivery of the quality Salesforce solution and log track defects.
  • Help expand the functional regression suites for the existing Salesforce application
  • Support BAs in multiple projects in documenting acceptance criteria and testing requirements for positive, negative and regression testing for the user stories.
  • Define and manage processes to facilitate UAT events, including demos, test execution, and defect management.
  • Monitor bugs and issues reported via production support to continuously improve testing processes
  • Work closely with offshore team on multiple projects for all test related activities and tasks.

What you’ll need

  • Minimum of 8+ years of experience in manual and automated testing and good knowledge of Software Test Life Cycle(STLC)
  • Should have hands-on working knowledge of various testing methodologies like ATDD, BDD (Behaviour Driven Development), TDD(Test Driven Development), etc.
  • Should have experience in analyzing requirements, identifying appropriate Test methodologies for the projects, leading Test teams, monitoring testing process and resolving issues and risks
  • Strong knowledge of Salesforce platform and have experience in automation and manual testing Salesforce and related application
  • Experience in defining testing strategies, plan, execution calendars, test scripts catalogs, defect management processes.
  • Experience in testing strategies, including unit, functional, system, integration, regression and performance testing.
  • Experience in test automation tools like Selenium/Java and knowledge of agile
  • Nice to have: Certified Tester or Certified Salesforce Administrator.

Los Angeles Business Journal Best Places to Work,

2018 Los Angeles Business Journal Top 100 Fastest Growing Private Company,

2018 Deloitte Fast 500,

2018 Inc 5000 - Best Workplaces,

2018 Inc. 5000 – America’s Fastest Growing Companies,

2018 Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies,

2018 Mogul Top 1000 Companies Worldwide for Millennial Women

2018 Forbes - Next Billion-Dollar Startup List,

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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