Customer Technical Expert

| Marina Del Rey & Playa Vista

We are looking for a versatile & out of box innovator who will be at the forefront of cutting AI technology that is disrupting a combined $800 billion (and growing) industry for software build and operate services, selling into both the B2C and B2B markets. The Customer Technical Expert will take a project from Design to Delivery. These experts play the role of the product to the customer.

Why We Need This Role

Customer Technical Expert (CTE) will help us implement customer projects that are robust in development and technically sound. CTE will partner with Customer Product Expert (CPE) to work with the creators from the supply network to ensure that the code development and architecture is robust - that will allow CPE to deliver customer projects with minimized bugs and architecture that allows easy scalability.

Why You Should Join

This role will give you an experience of working on a plethora of bespoke software development projects delivered from an aggregated creator network. This role will give you an experience of delivering technical expertise at scale as well an opportunity to help build a programmatic model of working with a large aggregated network. Combination of both will be a unique experience and a specialised skill set in the new world of business and technical models.

First Six Month Deliverables

  • On time delivery of the project (as per build card)
  • Code reusability
  • Code quality - number of bugs in 90 days post shipment
  • Customer tech team satisfaction feedback (where applicable)
  • CP Network Rating

Requirements

  • Passionate about loosely held values and ideas. We want someone who has experience but is not blinded by the path already taken.
  • 8 plus years solid experience with wide range of web and mobile technologies, including at least 2 - 3 years in Ruby or JavaScript (React or Angular) cloud based ecosystems
  • 4 plus years solid experience as a technical lead, including at least 2 years in large scale product environment
  • A proven track record of senior level software engineering and architecture accomplishments in a high-capacity, large-scale, internet-based product platform
  • Comfortable of leading a team of capacity partner network based (i.e. outsourced and offshored) engineers capable of working on projects and at scale unlike any other they've encountered
  • Solid procedural and object oriented Software Engineering fundamentals. Strong understanding of and experience with code review tools and practices
  • Strong understanding of and experience with testing practices
  • Strong automation and CI / CD experience. Pivotal Tracker or Jira, Docker, CI/CD, GitHub tools experience, some would say you are a master.

Benefits

  • Health and Wellness benefits including competitive medical, dental, and vision plans
  • Performance-based bonuses and stock options
  • Generous vacation and time off benefits including paid holidays
  • Generally flexible working hours
  • Working in a beautiful office space the heart of Silicon Beach in Playa Vista
  • A collaborative culture where unconventional thinkers come together to solve interesting problems and having fun while doing it
  • Mission-driven company that is making the world a better place
Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • Objective CLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

It's said that Playa Vista is where Silicon Valley meets SoCal - Think big names in tech, residences, dining, and centrally located for commuters.

An Insider's view of Engineer.ai

What’s the vibe like in the office?

Engineer.ai LA is a bunch of hardworking people in open and fun atmosphere. We're playful - we bond over our favorite food trucks and spar over who controls the office playlist. Calling us a family may be cliche, but it's pretty accurate.

Jordan

Customer Product Expert

What's the biggest problem your team is solving?

Through our Builder product, we’re making software accessible to everyone. It’s cool because software engineering has been disrupting industries since the 1980s but never evolving its own and I’m excited to be a part of the team that’s doing just that.

Alex

Global Vice President of Engineering

How has your career grown since starting at the company?

My career has grown leaps and bounds since being at Engineer.ai. When I first started, my focus was primarily on lead generation and business development. My role since then has transformed into much more as I've had the opportunity to dabble in sales, partnership related initiatives and product management to some extent.

Mikaeel

Account Executive

How do you empower your team to be more creative?

We look for people who are passionate about loosely held beliefs. We have a culture which encourages our people to be curious, experiment, and use their experienced points of view to challenge the status quo. We start with why in everything we do, it's part of our core DNA. We want everyone to be entrepreneurial.

Sachin

CEO & Chief Wizard

What are Engineer.ai Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Engineer.ai provides employees with a flexible work schedule that includes flexible start and end times.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
We unwind over drinks on occasion as some local hot spots!
Parking
Professional Development Benefits
Job Training & Conferences
Promote from within
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