API Support Engineer

| Greater LA Area

WHO WE ARE LOOKING FOR:

We are looking to hire an API Support Engineer who will work in collaboration with our Business and Engineering Teams to ensure top notch API + Technical Support. This candidate should understand web technology, have experience working with and troubleshooting JSON and REST APIs, be a fast learner and not afraid of complexity.

They will ensure various APIs are supported effectively by focusing on 1) prevention of technical issues through building QA tests + enhancing error responses and external documentation to help developers resolve their problems themselves, 2) improving internal processes such as monitoring and alarming to catch important issues quickly, investigating issues to the root cause, and creating helpful internal troubleshooting documentation and 3) collaborating across client-facing and technical teams to ensure changes to APIs are smooth for both internal and external stakeholders.

We’re looking for someone who is enthusiastic about new technology, has not only the existing technical skills to be successful but also the acumen to learn even more; you’ll never run out of things to learn here. You’re comfortable being a mediator between account and technology teams, helping both reach solutions on high-priority technical issues. There is plenty of room for advancement in this role within the department or otherwise within our company, both as an independent contributor or leading a team.

WHAT YOU WILL BE DOING:

  • Serve as a lead support engineer for the technical account management (TAM) team, who are responsible for communication and management of enterprise API clients and third-party partners that use various REST and JSON APIs
  • Proactive troubleshooting initiatives: focus on prevention of issues (rather than only being reactive and focused only on resolution) such as API QA testing and validation
  • Executing and manipulating stored procedures and writing queries in SQL
  • Monitor the company’s ticketing case system; answer, troubleshoot and resolve various technical issues escalated by the TAM team related to our platform and APIs
  • Responsible for owning incidents, including collaborating and escalating to Engineering, Product, and Business Intelligence
  • Enhance internal processes such improving issue visibility for API users and internal stakeholders and improve alerting of priority issues
  • Contribute to the company and Support Team’s knowledge base
  • Provide oversight, guidance and mentorship to junior members of the Global Support Team
  • Coordinate in-depth training on Support-related tools and processes
  • Identify opportunities for improvement within the business and lead projects to champion solutions addressing those gaps or weaknesses
  • Light on-call/after-hours support

WHAT YOU BRING TO THE TABLE:

  • Bachelor’s Degree from a four-year university or relevant substitute experience
  • 4 – 6 years relevant work experience in Technical and/or Application Support with strong knowledge of API monitoring and troubleshooting

Desired Skills and Experience

  • Deep curiosity for understanding how things work, especially as it applies to technology and its underlying framework
  • Exceptional troubleshooting, analytical, and problem-solving skills
  • Ability to prioritize effectively and collaborate cross-functionally in a fast-paced, complex, and growing environment
  • Mid-level to advanced experience with databases, SQL, API’s – Able to create queries to retrieve records, an understanding of the underlying data structures, an ability to interact with and troubleshoot JSON and REST APIs
  • Work well in a team, including leading knowledge sharing and training sessions to help junior team members improve
  • Experience handling complex datasets, identifying trends within the data, and performing comparisons between multiple data sources
  • Experience with Programming languages (HTML, Python, Java, JavaScript) is a plus
  • Knowledge of advertising technology industry is a plus

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • FluxLibraries
    • ASP.NETFrameworks
    • AerospikeDatabases
    • SQL ServerDatabases
    • VerticaDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

Our LA office is across the street from the Promenade at Howard Hughes Center, offering a wide range of amenities with easy freeway access.

An Insider's view of The Trade Desk

How would you describe the company’s work-life balance?

It’s not uncommon in our Ventura office for several engineers to go surfing on their lunch break or when the waves are just right. For those of us who can’t seem to swim, we tend to play basketball during lunch. Others like to take hikes behind the office along the hillside, work out or even run along the beach.

Ephraim

Data Specialist

How do you collaborate with other teams in the company?

We work in pods of 3-4 per client. Each pod has a trader, account executive, and account manager. Typically, account managers handle the daily communication with the client, provide platform training, support traders in optimizing/troubleshooting campaigns, and support sales. The three roles are indispensable to each client .

Amy

Account Coordinator

How does the company support your career growth?

Everyone at The Trade Desk invests in each other’s growth. Management is very good about keeping up with everyone and understanding what your career plans are to help work with you in achieving them. The best part is being able to work together with a brilliant team to learn and grow together so you are never alone.

Nathan

Trading Specialist

How do your team's ideas influence the company's direction?

One of my favorite meetings is our monthly product pitch where employees from all over the company get to pitch their ideas to our senior leadership and product teams. We are a product driven company and nothing informs the direction of our business more than having a say in what we should build next.

Alex

VP, Client Services & Strategy

What’s the vibe like in the office?

People come to the office to get their work done, but also want to enjoy their time in the office as well. We all take turns DJ’ing the Bluetooth speaker in the office and taking music requests from others. There’s constant collaboration and communication going on between all teams in the office.

Katie

Senior Account Manager

What are The Trade Desk Perks + Benefits

The Trade Desk Benefits Overview

At The Trade Desk we think what you do outside the office is just as important as what you do inside the office, which is why we offer a range of benefits to help our employees lead a healthy and balanced life. We offer competitive benefits ranging from parental leave to savings and investments plan that help you plan for the future. We have offices around the world and they all have something that makes them unique, whether there's a fridge stocked with local craft beer, or daily ping pong tournaments, there's always something fun happening at our TTD offices.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking

Additional Perks + Benefits

Friendly Nerf wars, Foosball tourneys, and good vibes...our LA office is centered around bringing your whole self to work.

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