Senior User Researcher

| Santa Monica

Tala is looking for an experienced, talented researcher to help lead design and mobile UI/UX research for our platform. The researcher should have significant experience in consumer mobile products and product discovery. In addition, experience in the digital space in emerging markets and our target market is strongly preferred.

This role is part of the Product Impact & Insights Group, which covers strategic and user research, usability testing, human-centered design, and early concept testing. You and your team are responsible for ensuring we have the best understanding of our customers’ lives, attitudes, and behaviors. Your research will support many teams--including Product, Credit, Data Science, and Growth--and will be at the center of our mission to provide financial access, choice and control.

Responsibilities

  • Bridge user insights and product building
    • Facilitate discovery research activities around need-finding, early/rapid prototyping, and related processes like design sprints
    • Lead complex user research projects - design and deliver high-value studies both in the field and remotely
  • Build a scalable international practice around design and mobile UI/UX research
    • Manage and coach researchers located in emerging markets
    • Hire additional researchers to grow the team as needed
    • Stand up a process of regular user feedback (surveys, user testing) in emerging markets
    • Create user research toolkits to spread best practices across Tala
    • Coach other functions on basic user research
    • Leverage our extensive mobile data to pioneer new research techniques

Qualifications

  • 5+ years experience as a User Researcher, 2+ years managing people
  • Core expertise in research for consumer mobile products and product discovery
  • Strongly Preferred: Significant experience in emerging markets or underserved populations
  • Preferred: Experience in financial services
  • Broad experience across the range of qual and quant research toolkit, from contextual inquiry to interactive design to quant surveys, usability testing and A/B testing
  • Strong in tools of analysis and synthesis: Excel, PowerPoint or GoogleSlides
  • Advanced Degree in HCI, Human Centered Design, International Development, Social Anthropology, or something similar
  • The grit and drive to thrive in the uncertainty of a startup environment

About Tala:

Tala is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.

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Location

429 Santa Monica Blvd, Santa Monica, CA 90401
429 Santa Monica Blvd, Santa Monica, CA 90401

What are Tala Perks + Benefits

Tala Benefits Overview

International Travel - Want to try nyama choma in Kenya, or halo halo in the Philippines, while seeing your work in action? With offices in Mexico City, Dar es Salaam, Nairobi, Manila and Bangalore, Tala offers Santa Monica-based team members frequent opportunities to travel to our markets to get to know our customers and local team members.

Medical Coverage & Wellness - We believe in people, and empowering each team member to be their whole self. With that comes wellness! Tala offers full coverage for health, dental and vision insurance for our team members and their families. We also celebrate wellness days, with opportunities for free massages in the office, and healthy snacks and treats always available onsite. Join one of our intramural sports teams or the running club, and make space for self-care by taking advantage of unlimited PTO and work from home days.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Professional development opportunities – from conferences and online classes to weekly lunch & learns. Company-sponsored health and wellness activities, including local sports leagues and at-work massages! Gender-neutral paid parental leave for 12 weeks.

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