Warehouse Systems Analyst

| Greater LA Area

Golden Hippo Media is a young, growing digital marketing company committed to helping everyone live their healthiest life. We create cutting edge health, wellness, and beauty products and work tirelessly to get them into the hands of the people who need them most — our customers. We’re growing fast, but our core values remain the same as when we were founded in 2010.

Golden Hippo Media is currently looking for a Warehouse Systems Analyst who will be responsible for supporting critical fulfillment business applications, as well as evaluate and optimize systems and resources, manage re-engineering initiatives and ensure alignment with business growth objectives. This role will work with both business stakeholders as well as IS/IT counterparts to ensure that systems are operational, compliant, and meeting critical business needs.

HERE IS WHAT WE OFFER YOU

At Golden Hippo you have a chance to make an impact. You will have the opportunity to be creative, take initiative and grow. A career at Golden Hippo is more than just a job. It’s the chance to work among friends every day, to work and play hard, and to see the results of your work firsthand. We also offer:

  • Competitive salary (DOE)
  • Employer-paid benefits (medical, dental, vision, life)
  • Matching 401K plan
  • Highly interactive work with a talented, passionate team
  • UNLIMITED room for growth and results-based pay increases

WHAT YOUR DAY IS LIKE

  • Administrate and support HighJump business applications used by the fulfilment function including solving for continuous improvements, automation and enhancements.
  • Act as subject matter expert in identifying, evaluating and developing system requirements and procedures that are cost effective, meet user requirements and consider data quality requirements.
  • Manage incoming support requests, help business users troubleshoot application issues and engage in problem determination, workaround resolution, and root cause analysis utilizing basic project management skills to deploy new solutions or functionality.
  • Troubleshoot including escalation of more complex issues with software vendors.
  • Develop and ensure standards and guidelines are applied and maintained across applications.
  • Ensure that applications and related services are documented and current.
  • Establish and maintain effective working relationships with all stakeholders.
  • Acts as a business partner to the fulfillment function to fully understand their business, processes, challenges, gaps and areas where system solution or business processes would improve and enhance their performance and productivity.
  • Works with cross functional teams to ensure an integrated business process
  • Reviews, analyzes, and evaluates business systems and processes as well as user needs.
  • Documents requirements, defines scope and objectives, leads or supports projects to address business strategies.
  • Collaborates with team members, both developers and subject matter experts, to analyze and document business needs and functional requirements.
  • Successfully engages in multiple initiatives simultaneously under tight deadlines.

BEST CANDIDATES WILL HAVE

  • Bachelor’s degree in Management, Operations, Computer Science, Business, Information Technology, or a related field.
  • 3-5 years’ work experience as a Business Analysis, business process mapping and requirements gathering.
  • Experience working with a WMS (Preferably Highjump)
  • Demonstrated planning and coordination skills with development initiatives, with the ability to communicate effectively with non-technical staff and with members of interdisciplinary teams.
  • Project Management experience a plus.
  • Ability to work with multiple vendors and external partners.
  • The ability to pick up new processes quickly and efficiently.
  • Strong relationship, interpersonal, communication and business process skills.
  • Understanding of change and release management.
  • Ability to identify and resolve problems in a timely manner; skillfully gather, analyze and document information
  • Effectively handle sensitive and confidential matters

Golden Hippo is always looking for smart, driven self-starters who are excited to build a place for themselves in one of the most fun, exciting companies in Los Angeles. If you thrive on community and communication, learning from your failures, and embracing the unexpected, Golden Hippo just might be the place for you.

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Location

Golden Hippo is located in Woodland Hills, one of Los Angeles' finest neighborhoods.

An Insider's view of Golden Hippo

What’s the vibe like in the office?

It is professional yet lively and relaxed. The office is always buzzing with people exchanging ideas and discussing different ways to reach our goals. You'll see a couple of dogs leaping down the halls and people talking about what they’re going to wear to next office party. It’s fun to work in an environment that works hard, but plays hard too!

Tannum

Online Reputation Management Assistant

How do you collaborate with other teams in the company?

I utilize our company’s tech platforms but place highest value on face-to-face interaction for collaboration. I gain a great deal of value from the digital platforms, but the most productive means of communication have proven to be in real-time and in person. At the beginning of projects we usually meet to give everyone an opportunity to contribute

Archie

Technical Project Manager

How do your team's ideas influence the company's direction?

Golden Hippo has a culture that encourages everyone to share ideas. For example, our customer care agents hear firsthand what customers are saying, so we’re able to take that information and funnel it back to the product developers, writers, etc. This allows us to directly influence the way campaigns are run and optimized.

Peter

Chief Customer Officer

What are some social events your company does?

Here at Golden Hippo, the work experience includes a host of social events like; monthly happy hours, birthday lunches, fishing trips, softball games, hiking events, casino nights, yacht parties, Halloween parties, etc. We have an employee lounge with arcade games and a TV. Here, “work hard and play hard" is more than just a nice soundbite.

Juan Carlos

Director of Human Resources

What are Golden Hippo Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Company pays 100% of the employee's premium
Vision Benefits
Company pays 100% of the employee's premium
Health Insurance Benefits
Company pays 100% of the employee's premium
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Golden Hippo offers up to 16 weeks of paid maternity leave with at least 12 months of service.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly

Additional Perks + Benefits

We offer a lot of unique company perks! Some of these include free Crossfit classes, a fully-stocked kitchen, catered birthday lunches, free yoga and meditation classes throughout the day, and a dog-friendly office!

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