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Financial Analyst, Operations

| Santa Monica

We are looking for a Financial Analyst, Operations that is passionate about developing a deep understanding of the business and using data to drive important strategic analysis and operational decision-making. This role will lead operational analytics, specifically around Customer Service and Collections.

What you’ll do:

  • Create globally consistent, accurate, real-time dashboards for key Collections & Customer Service metrics
  • Set and monitor team and individual performance targets for Collections & Customer Service teams based on historical, market and partner team data
  • Identify anomalous performance in customer service / collections performance, research root causes and propose solutions to optimize team performance
  • Support assessment of the optimal mix of internal and external resources by market
  • Analyze and support evaluation of changes/new initiatives insights derived from operational data
  • Translate business questions into analytic hypotheses, data needs and reporting requirements
  • Support Customer Service and Collections in annual and quarterly forecasting and goal-setting process; coordinate with the broader Finance organization to ensure alignment. Communicate the risks, opportunities and drivers of forecast variances in an insightful, proactive way to facilitate timely and informed decision making
  • Partner with Data Analytics team to build KPI reports that supports the needs of the Collections & Customer Service teams; ensure reporting integrity and alignment with other Tala teams

Who you are:

  • A collaborative self-starter. You’re excited to pursue new initiatives and love to partner with cross-functional leads to move the business forward
  • You have the ability to translate insights into action. You not only build models, but you’re able to distill key learnings and use those insights to drive strategic planning and initiatives
  • A highly innovative problem-solver. You approach a problem from different perspectives and use your holistic understanding of the business to see new opportunities/risks
  • Strong communicator and an advocate for your business partners
  • Passionate about social enterprise and find meaning in working to make the world a better place

What you’ll need:

  • Bachelor’s Degree
  • 2+ years of relevant experience in operations, analytics, or finance. Bonus points for experience at a high-growth tech startup!
  • Strong proficiency in Excel
  • Strong communication skills with the ability to influence in an dynamic, cross-functional environment
  • Deeply analytical problem-solver
  • Experience with or willingness to learn data analytics languages (e.g. SQL, Python) and data visualization tools (e.g. Looker, Amplitude, Tableau)

Additional Information

Tala, formerly known as InVenture, is backed by Google Ventures, IVP, Revolution, Ribbit Capital, Lowercase Capital, Data Collective, Collaborative Fund and other leading venture and impact investors. In 2016, Fast Company ranked Tala, formerly known as InVenture, as one of its top 10 companies in Money, and Forbes named Tala as one of the top 50 FinTech companies in the world. Additionally, Tala’s work has been highlighted by the New York Times, the Financial Times, the Wall Street Journal, TED, and Wired, among others.

Benefits and Perks

We offer a competitive benefits package including comprehensive health and wellness coverage, 401k and reimbursement for commuting expenses. To promote healthy work-life balance, we offer unlimited paid time off and paid parental leave. At Tala, we provide enriching opportunities for personal and professional development, including travel to our global markets to meet with actual customers.

We truly believe that inclusion fosters innovation and we’re proud to have a diverse team with a wide variety of backgrounds and experiences. We focus on hiring talented people regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Location

429 Santa Monica Blvd, Santa Monica, CA 90401
How Tala helps financially underserved people access the credit they need to realize dreams
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What are Tala Perks + Benefits

Tala Benefits Overview

International Travel - Want to try nyama choma in Kenya, or halo halo in the Philippines, while seeing your work in action? With offices in Mexico City, Dar es Salaam, Nairobi, Manila and Bangalore, Tala offers Santa Monica-based team members frequent opportunities to travel to our markets to get to know our customers and local team members.

Medical Coverage & Wellness - We believe in people, and empowering each team member to be their whole self. With that comes wellness! Tala offers full coverage for health, dental and vision insurance for our team members and their families. We also celebrate wellness days, with opportunities for free massages in the office, and healthy snacks and treats always available onsite. Join one of our intramural sports teams or the running club, and make space for self-care by taking advantage of unlimited PTO and work from home days.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Professional development opportunities – from conferences and online classes to weekly lunch & learns. Company-sponsored health and wellness activities, including local sports leagues and at-work massages! Gender-neutral paid parental leave for 12 weeks.

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