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Business Systems Analyst, Salesforce

| Santa Monica

At Edmunds we’re driven to make car buying easier. Ever since we began publishing printed car guides in the 60’s, the company has been in the business of trust, innovating ways to empower and support car shoppers. When Edmunds launched the car industry’s first Internet site in 1994, we established a leadership position online and have never looked back. Now, as one of the most trusted review sites on the Internet, millions of visitors use our research, shopping and buying tools every month to make an easy and informed decision on their next car. For consumers, we bring peace of mind. For dealers, we make tools to help them solve their problems and sell more cars. How do we do it, you ask? The key ingredients are our enthusiastic employees, progressive company culture and cutting-edge technology. Want to join the team? Read on to find out how!

What You’re Applying For:

As part of the Edmunds Dealer Operations team, the Salesforce Business Systems Analyst will support every facet of Edmunds CRM, Salesforce.com. The team’s work streams are developing and documenting business requirements with business stakeholders that can be delivered to developers, as well as providing user-support for Salesforce requests coming from sales and operations. Working independently and in conjunction with a cross-functional team, you will leverage your strong analytical and technical skills to evaluate Edmunds business processes and systems, in order to proactively identify optimization opportunities that enable the organization to scale.

The ideal candidate will facilitate requirement gathering sessions with cross-functional business stakeholders and use problem-solving and communication skills to collaborate with the Salesforce technical team to design and deliver technology solutions to address both their current and future needs.

This is a unique opportunity to shape all aspects of processes and procedures across the organization and directly impact Edmunds bottom line. If you are a highly analytical, natural leader with a curiosity to learn, and thrive in a fast-paced entrepreneurial environment, this is the role for you! 

What You’ll Do:

  • Proactively identify Salesforce automation opportunities including 3rd party solutions and recommend process improvements to drive operational efficiency

  • Support the Salesforce development pipeline by writing technical stories, completing UAT and supporting feature releases and training

  • Analyze data to identify sales and market trends to guide process decisions and strategy for leadership

  • Support the user adoption of Salesforce by providing training materials and being the go-to subject matter expe

  • Help overseeing management of Salesforce data, fields and processes to ensure system integrity

  • Partner with cross-functional stakeholders (Product, Operations, Marketing, Sales, Finance and Technology) to understand business needs and identify solutions to enable the business to scale

  • Support the implementation of enterprise programs and develop solutions to automate onboarding of 2000+ dealers at a time


  • Fast-paced environment that requires a candidate who can adapt to different challenges, perspectives, and priority changes

  • Ability to effectively communicate concisely with both technical developers offshore and nontechnical stakeholders internally

  • Create new solutions for business problems in a pinch and support on-time and high-quality product deliveries

What You Need:

  • BA or BS Degree 

  • 3+ years of experience with Salesforce.com or other CRM 

  • 3+ years of applied experience using advanced Excel functions to manipulate and visualize data 

  • 2+ years of product development, CRM management or project management experience. Familiarity working in an Agile Scrum and Kanban environment is a plus 

  • Outstanding organizational, communication, and interpersonal skills conducive to collaborating and working within cross-functional teams 

  • Strong analytical and technical skills 

  • Ability to multi-task and work independently in a fast-paced, dynamic environment 

  • Ability to think critically and bring a solutions-oriented approach to problem-solving

Working @ Edmunds.com:

Employees think it’s a pretty great place to work and some pretty impressive publications think it is too: we have been recognized as one of the best places to work by the Fortune Magazine and Great Places to Work, LA Business Journal (for the last 6 years!), Computerworld, and Built in LA. We've also been identified as one of the best workplaces specifically in Technology and also for Diversity and Asian Americans. In fact, our CEO, Avi Steinlauf, was rated as one of Glassdoor's Highest Rated CEOs! If you’re interested in learning more and joining our mission, we’d love to hear from you!

Edmunds will consider for employment qualified candidates with criminal histories in a manner consistent with the requirements of all applicable laws.


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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • SparkFrameworks
    • HBaseDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDatabases


Conveniently located at the Colorado Center, near the intersection of Cloverfield and Colorado.

An Insider's view of Edmunds

What’s the vibe like in the office?

This is not your average corporate office. Everyone is friendly and welcoming. While we're here to get work done, not everything is all business. People here understand the importance of human relationships. Not only are we co-workers, but many of us are also friends, close ones even. To top it off, our office is fun and encouraging to take breaks!


Technical Lead

What does your typical day look like?

Each day I start by building the Edmunds story from the ground up. Using our own unique reporting tools and in collaboration with our product, analytics and marketing team, I can speak to the value of Edmunds. Once this information is complied, I head out to meet with our dealer partners to go over program results, listen, assess their needs.


Account Executive, Major Accounts

What makes someone successful on your team?

I have grown more here than any other company. I am fortunate to have had the opportunity to move between several teams. Each time, it challenged me to pick up new skills. Edmunds has a culture of continuous learning. In my time here, I have participated in study groups to learn: programming language theory, machine learning, and iOS development.


Director, Digital Futures Engineering

How do you empower your team to be more creative?

Great ideas are the heartbeat of the Edmunds editorial team and they can come from anywhere. Everyone is encouraged to contribute and we have regular feature meetings where concepts are presented, discussed and evolved. As Editor-in-Chief, I love to be challenged by an idea and it’s hugely rewarding to see them come to fruition.

Alistair Weaver

V.P., Editorial and Editor in Chief

What are Edmunds Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
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