Customer Experience Associate

| Venice

Renew is seeking talented Customer Experience Associates to join our growing team. Reporting to the Head of Customer Experience, Associates will respond to inbound customer inquiries and leads and will be the voice of Renew to our customers as they navigate the Medicare transition. As Renew grows, we hope that our very first Associates will enjoy a steep career trajectory, ultimately assuming meaningful leadership positions in our customer experience department.

This role is a full-time and salaried position located in Venice, CA.

Responsibilities:

  • Guide Renew’s customers through the process of selecting and enrolling in a Medicare Advantage, Supplement, and/or Part D plan
  • Engage customers personally, providing a tailored experience by educating, answering questions, and taking a consultative approach
  • Maintain comprehensive knowledge of relevant Medicare products
  • Satisfy and stay current with all federal, state, and carrier-specific license and training requirements, starting with California; for Associates who join without proper licensure, Renew will provide training and guidance through the process
  • Help train, onboard, and mentor new Customer Experience Associates
  • Consistently meet sales production and quality of service goals

Qualifications:

  • 2+ years of customer service experience  
  • Demonstrated ability to work independently  
  • Track record of consistently exceeding goals  
  • Passion for providing superb customer service
  • Ability to thrive in an entrepreneurial, fast-paced environment with limited resources 
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Location

"The coolest block in America" - GQ
1509 Abbot Kinney Blvd, Venice, CA 90201

Insider's spotlight

How would you describe the company’s work-life balance?

This has by far been the best work-life balance I have experienced in a professional setting! It's a little cliche to say work hard play hard, but its so easy to do when you're helping solve a problem you're passionate about with a crew you truly enjoy being around.

Brooklyn

Operations Manager

What's the biggest problem your team is solving?

The biggest challenge for my team has been giving the customer an accurate estimate of their prescription drug costs. Unlike other insurance, medicare plans’ drug prices change over the year. We take government data, third-party vendors, and in-house research to calculate the monthly costs, which gives more clarity to a confusing pricing system.

Mike

Senior Developer, Back End

Perks of working here

401(K) Matching
401(K)
Casual Dress
Company Equity
Company Outings
Dental
Generous PTO
Happy Hours
Health Benefits
Some Meals Provided
Stocked Kitchen
Unlimited PTO
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