Editor-in-Chief and Head of Content Operations

| Greater LA Area

ServiceTitan is an all-in-one software platform that helps home services companies streamline and grow their business. Founded by the sons of tradesmen who discovered that both of their fathers' professions were vastly underserved by the types of digital tools that were disrupting numerous other industries, ServiceTitan is a mission-driven company that takes immense pride in helping contractors become more successful and lead better lives.


 Editor-in-Chief and Head of Content Operations 


We are seeking a seasoned, digitally-savvy Editor-in-Chief and Head of Content Operations for a new digital publication for home services contractors. Home services is a $400B a year industry in the U.S. alone and have been underserved when it comes to content.

Our goal is to, every day, create content that helps contractors succeed and prosper. Our addressable audience includes blue-collar entrepreneurs/owners, field technicians, and office operators in highly-skilled industries like electrical, HVAC, plumbing, etc.

The right person for this role has several years of experience working as an editor, and a stable of talent (both freelance and for staff roles) they're ready to tap. This editor is a natural leader with an eye for quality, is intellectually curious, and displays excellent judgment at all times.


As our Editor-in-Chief & Head of Content Operations, you will: 

  • Lead a Team: Build and oversee a team of managing editors, content producers, and a vast network of writers and contributors
  • Drive Content: Lead the development of all content, including articles, long-form reports, videos, infographics, and interactive experiences
    • Drive the editorial direction and content calendar, ensuring timely delivery of content on a daily basis; 
    • Plan and manage content so that your program not only covers but ideally furthers, the industry discussion around all major trends and developing technologies
    • Ensure all content you produce is on-brand, consistent in style, quality, and voice
    • Maintain editorial calendar, manage copy flow, and generally keep the spaceship running
  • Know Our Audience: Connect with the right experts internally and externally to learn about our audience, key topics, and trends
  • Build a Team: Identify and recruit top talent internally and externally for contributing content in written, audio, and video formats
  • Drive Results: Be data-driven and stay focused on results, ensuring you are always optimizing your content and covering the right topics in the right way
  • Stay Connected: Build relationships within your team, your growing community of contributors, your readers and constituents, and the various organizations who will read and comment on your work
  • Optimize: Ensure all content is optimized for search and by channel and is engaging for our target audiences
  • Leverage Data: Lead primary research and leverage market data to develop content themes and topics of interest
  • Direct Social Media: Coordinate social media and overall distribution/amplification strategy for content
  • Drive Engagement: Help to build our audience and drive engagement on our site

To be successful in this role, you’ll need:

  • Minimum of 10+ years of experience in a related role; Editorial experience in a newsroom environment a must!
  • Journalistic experience in SMB, home services, or related spaces a plus
  • Minimum of 3 years managing editorial teams and vast networks of contributors
  • 5+ years of experience assigning and editing stories and content for a daily website; Experience with video content is a must!
  • Experience launching and/or running a digital publication
  • An understanding of media planning, distribution, and syndication of content
  • Comfortable working in a startup environment, where speed, flexibility, and experimentation are part of the day-to-day
  • Outstanding writing and editing skills

Why ServiceTitan?

  • Well-funded: $326M raised from leading investors like Bessemer Venture Partners, Battery Ventures, ICONIQ Capital, Index Ventures, T-Rowe Price
  • Rapidly-growing: valued at $1.65B as of our last round and rapidly-growing 2-3X on average with strong IPO potential
  • Market opportunity: We’re poised to capture a significant share of a $400B+. Our TAM is growing as we expand to new markets, segments, and geographies
  • Market traction: Over 3,000+ customers and 50,000 people using our software daily to run nearly every aspect of their business 
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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