Client Success Manager at CAUSECAST

 About this Opportunity

Causecast helps companies around the world create irresistible workplace giving and volunteering programs to mobilize employees and customers for massive social impact.

We’re transforming the world of corporate giving through the Causecast Community Impact Platform, our comprehensive SaaS (Software as a Service) workplace giving and volunteering technology suite, designed to meet both the administrative and employee engagement needs of modern corporate social responsibility programs engaged in efforts including grantmaking, volunteering, donation matching, fundraising, and disaster relief. And, we’ve set the gold standard with our Causecast for Nonprofits platform, delivering ease and convenience for nonprofits who want to connect with and receive trusted for-profit support.

Causecast clients are trailblazers and the Causecast Client Services Team are their wayfinders. We work side-by-side with our clients every day to design, build, strengthen and support high-impact community giving programs. From implementation to ongoing support, this team manages all the building and maintenance clients need to thrive.

We’re looking for an experienced Client Success Manager to join our Client Success team.

Our Client Services Manager is a passionate innovator, a collaborative spirit, and a technology fiend. They’re hungry to make the world a better place, convinced that business plays a key role in that revolution, and want to be part of the team that’s setting a new bar for workplace giving and volunteering programs. They want to be part of a team that pairs inspiration with dedication to produce real-world results. They’re anxious to work alongside some of the best in the industry. They find daily inspiration in bringing a meaningful contribution to charitable giving programs and efforts. They understand what it’s like to work in partnership with clients to create and apply technology to inspire, engage, support, communicate, evolve, and measure impact transparently and effortlessly -- unlocking the full power of the team to transform our workplaces and our world for the better.

Key Responsibilities for this Role

We’re looking for a relationship-oriented, technology-minded individual, who can drive engagement and translate techno-speak into everyday language.

Core Responsibilities

- Work cross-functionally and serve as the Services point person for Business Development, providing technology, program, and client insights during client acquisition interactions

- Work collaboratively as a member of the Client Success Team to build and maintain strong customer connections, and support client program strategy

- Drive key business growth opportunities and program evolution with existing clients through ongoing education, product adoption and feature utilization engagement

- Be a connector, ensuring a good flow of critical information and updates as needed to Sales, Services and Product teams

About You

- Seasoned professional with 3-5 years driving customer success

- Experience working with a SaaS company and familiarity with associated technologies

- Enthusiasm and curiosity for learning new technologies

- Passion for employee engagement, CSR, social impact, nonprofits, volunteerism

- Articulate written and verbal communication skills

- Skilled in client services, client communication and/or relationship management

- Fast-learner, problem-solver, self-starter and all around go-getter and do-gooder

- Ability to be flexible and adaptive in a startup environment

- Eagerness to receive exposure to and practice in workplace social responsibility programs

- Enthusiasm for contributing to Causecast’s vision and mission

- Passion for the possibilities when companies, employees and nonprofits work together to do good, move mountains, and create lasting social change

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