2-3 years in account management, and/or customer care required. (Preferably in B2B SaaS)
Exceptional writing and communication skills, problem-solving abilities, along with impeccable organizational and time-management skills
Passionate about ensuring our clients’ success in using 12Twenty's product suite to meet key objectives, as well as professional and timely handling of issue escalations
Possess a sense of urgency, and a desire to see projects through to fruition and to consistently deliver. Experience in project management is a plus
Knowledge in Sales Force (CRM) is required. Knowledge in Zendesk or other Customer Support tools is a plus
Strong professional etiquette along with the ability to diffuse and resolve conflicts in real-time with maturity, and poise.
Highly motivated self-starter who is passionate about success and the success of others
12Twenty is a fast growing, Santa Monica-based startup that’s changing the way university career centers and students approach recruiting. Through its suite of apps, 12Twenty provides career centers with a platform to more effectively manage the employment process while enabling students to have a better view of the entire recruiting cycle.
Why it’s cool to work here:
• Competitive salary and stock options
• Great location in Santa Monica minutes from the beach
• Awesome team, we love what we do and support each other to be excellent
We are a group of highly motivated entrepreneurs focused on building the tools we wish we had when we were searching for jobs.