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Account Manager

| Santa Monica
Please send over your resume and cover letter to [email protected]
Apply now
The Job: 

As an Account Manager, you will be the liaison between our clients and the internal 12Twenty team. You will manage and oversee all aspects of your accounts, while keeping a constant flow of communication between the clients and the team. Our ideal candidate must be comfortable with (and excited about) working in a close-knit startup environment. You must understand the importance of building and cultivating client relationships. You should be detail oriented, Type A, analytical and proactive, so that you quickly understand what clients are looking for and how best to meet their needs. You must possess a keen understanding on how to think on your feet in fast paced situations, and have flexibility in creating and altering strategy in the ever-changing world of startups. You will be working for a fast-growing, fast-moving company, and we will expect you to keep up. If you are talented and driven, we want to talk to you. 

Qualifications:
  • Bachelor’s degree

  • 2-3 years in account management, and/or customer care required. (Preferably in B2B SaaS)

  • Exceptional writing and communication skills, problem-solving abilities, along with impeccable organizational and time-management skills

  • Passionate about ensuring our clients’ success in using 12Twenty's product suite to meet key objectives, as well as professional and timely handling of issue escalations

  • Possess a sense of urgency, and a desire to see projects through to fruition and to consistently deliver.  Experience in project management is a plus

  • Knowledge in Sales Force (CRM) is required.  Knowledge in Zendesk or other Customer Support tools is a plus

  • Strong professional etiquette along with the ability to diffuse and resolve conflicts in real-time with maturity, and poise.

  • Highly motivated self-starter who is passionate about success and the success of others

About 12Twenty:

12Twenty is a fast growing, Santa Monica-based startup that’s changing the way university career centers and students approach recruiting.  Through its suite of apps, 12Twenty provides career centers with a platform to more effectively manage the employment process while enabling students to have a better view of the entire recruiting cycle.

Why it’s cool to work here:

• Competitive salary and stock options

• Great location in Santa Monica minutes from the beach

• Awesome team, we love what we do and support each other to be excellent

We are a group of highly motivated entrepreneurs focused on building the tools we wish we had when we were searching for jobs.

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Please send over your resume and cover letter to [email protected]
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