CONFLICT RESOLUTION FOR PEOPLE WHO HATE CONFLICT
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Have you ever needed to have a tough conversation with a teammate who drastically overstepped or a client who didn't respect your decisions? Maybe you've wanted to bring up a problem you've had at work and don't know how. If the thought of having those conversations stress you out, this talk is for you.
In this talk, Josh will share some practical techniques will help overcome your aversion to conflict and get to effective resolutions. You will go over several examples of the types of conflict designers face and how to deal with them.
You’ll walk away with tools you can use immediately to clearly get your message across without you or the conversation going to pieces.
How to prepare for a tough conversation
How to know what you want out of a conversation before going into it
How to make it safe to talk, even if it goes sideways
How to get to the heart of the issue by asking the right questions
How to know when to walk away
Recently voted Fast Company’s #1 Most Innovative Company in Education and #28 Most Innovative Company in the world, General Assembly transforms thinkers into creators through education and opportunities in technology, business, and design.