Creative Product Consultant, Customer Success
Greater LA Area
14 hours ago
Drive self-service adoption of AppOnboard’s products, formats, and features with creative teams and partners.
Become a product expert in order to provide proactive and reactive consultation, support and training to client’s creative teams and partners.
Build and provide a consultative relationship while delivering enablement sessions for app design and building.
Assist partners in interpreting creative briefs and enabling them to create those within AOB’s platform capabilities by education and hand-holding to produce high-performing, attractive units.
Maintain detailed client information in collaboration with Product, Sales, and Customer Success Management to ensure holistic account goals.
Own efficiency-improving projects such as: template builds, global to local adjustments, use of dynamic tutorials, use of ad format tutorials, and more.
Coach clients to establish new workflows and behaviors to improve utilization of the platform in collaboration with the assigned Customer Success Manager.
Educate client’s creative stakeholders by preparing and providing reference materials such as: guides, playbooks, best practices, videos, and more.
Be the main point of contact for key members of the client’s creative team; grow and maintain a lasting, mutually beneficial partnership with all clients.
Provide ongoing creative support for self-service platform customers.