Procore Technologies provides cloud-based construction management software to clients across the globe, helping them more efficiently build skyscrapers, hospitals, retail centers and more. You'll work with an open and optimistic team where you can have a concrete impact on the way our world is built.

Product Customer Programs Manager at Procore Technologies

 

Summary:

As Procore’s Product Customer Programs Manager you’ll be responsible for ensuring that Procore’s Research and Development (R&D) team successfully executes collaborative customer engagement programs, partnerships and relationships. You’ll be managing all R&D Customer Programs including Innovation Labs, Customer Advisory Boards and customer-specific communication plans, as well as leading as-needed customer engagement efforts across R&D.

Procore has a customer-centric development culture and we work hand-in-hand with our customers to develop our products. These programs require a lot of back and forth - meetings, action items, communication both internal and external to Procore. With all of that back and forth, it’s important we maintain clarity on next steps, what the scope of these partnerships entail, ownership and progress. This is where you come in.

This position is based at our headquarters in Carpinteria, CA on the bluffs overlooking the Pacific Ocean. We’re looking for someone to join our team immediately.

Responsibilities:

  • Manage collaborative customer & R&D programs including Innovation Labs, Customer Advisory Boards and customer-specific communication plans aligned with customer expectations.
  • Coordinate and manage meetings and agendas for discovery, update and demo calls on an as-needed basis across R&D. Ownership of driving next steps, action items and follow-up.
  • Prepare and maintain scoping documents, ensure alignment between Procore’s R&D team and the customer.
  • Maintain consistent and clear communication over the lifecycle of the partnership, assisting to manage customer expectations, develop the relationship between Procore and the customer and identify areas of concern. Execute risk and contingency management plans as needed.
  • Aggregate project status updates from Procore’s R&D teams, driving internal review processes, and manage communications to customer adhering to committed timelines
  • Create schedules and roadmaps that help give customer visibility into project timelines.

Qualifications:

  • 3+ years of previous program management experience
  • Strong communication and coordination skills, demonstrating an ability to communicate clearly, concisely, and autonomously with a variety of audiences in a timely fashion
  • Strong writing skills, demonstrating an ability to prepare professional multi-page documents that would be consumed easily by executives
  • Strong organizational skills
  • Prior experience in the construction or construction technology industry preferred
  • Previous experience with a software or consulting company preferred

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. To learn more about our team, click here.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid vacation, stock options, employee enrichment and development programs, and friends & family events.


 

 

 

Company Reviews

Procore continues to enamor me with their level of trust and autonomy; I have the freedom and support to address any need that I identify.
Melch Chun
Senior Software Engineer
at Procore Technologies
I feel so lucky to be part of a great company that genuinely values employees and has created an unparalleled environment where one is empowered to do great things!
Peter Schmidt
Account Executive
at Procore Technologies
Procore isn't just a job, it's an opportunity to grow. Everyday I am challenged to solve real-life problems by collaborating with a great group of people.
Tiffany Tipton
QA Analyst
at Procore Technologies
The support we have for each other is what keeps me coming back every day. We pull for each other and work together to make this the best construction PM solution in the world.
Michael Cola
Software Engineer
at Procore Technologies
Procore is full of talented, hardworking individuals. I am inspired to go above and beyond and do my best work!
Cristi Williams
Systems Operations Manager
at Procore Technologies
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Why work with us
At Procore we have worked hard to create and maintain a culture where you can own your work, and are encouraged to try new ideas, all while in an open, collaborative environment. You'll have the opportunity to work with a great group of people, mentor others, and grow with Procore.
Culture
Our culture is based on our three values: Openness, Optimism, and Ownership. Check out our Instagram for a peek at what working for Procore looks like: https://www.instagram.com/procorejobs/
Perks & Benefits
Summer concerts at the Santa Barbara bowl
Medical, dental, vision
Life insurance
Happy hours
Unlimited paid vacation and sick time
Stock options
Car washes available onsite
Friends & family events
Catered Wednesday lunches & $5 lunch options for delivery
Continuous employee development & learning opportunities
Dog-friendly offices
In-house gym, yoga classes, TRX classes, & bootcamp
Procore bikes to ride into town
Cold pressed juice delivery

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